[Asterisk-Users] automon - one touch record

[Jennifer Hales]

Hello Doug,

 

As previously discussed.  Using the "wW" option in Queue() is currently not
functional, even though it is documented to work.

 

Kind regards

Jennifer

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Douglas
Garstang
Sent: Tuesday, January 17, 2006 5:14 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] automon - one touch record

 

Jennifer, yes I know.... but call recording is done differently with ACD
queues. Do a 'show application queue' on the console and you will see what I
mean.

-----Original Message----- 
From: Jennifer Hales [mailto:jhales at ains.net.au] 
Sent: Mon 1/16/2006 10:53 PM 
To: 'Asterisk Users Mailing List - Non-Commercial Discussion' 
Cc: 
Subject: RE: [Asterisk-Users] automon - one touch record

Hi Doug,

On touch record and Monitor are two different ways of recording.  This is
how I have input the 'w' (for one touch) into my dial plan and it works.  So
if a staff member receiving a call wants to record a conversation they input
*1 (as per features.conf)and it starts recording.  When they are finished
they press *1 again and the recording stops.

exten =>_3xxx,2,Dial(SIP/${EXTEN},30,wth). 

Hope this is of some help.

Regards
Jenn

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Douglas
Garstang
Sent: Tuesday, January 17, 2006 11:00 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] automon - one touch record

Actually the docs for the Queue application say:

      'w' -- allow the called user to write the conversation to disk via
Monitor
      'W' -- allow the calling user to write the conversation to disk via
Monitor

couldn't get these to work tho. Does this mean I can do one touch recording
with agents, or does it mean I can use the monitor() command? Very
confusing...

Doug.

-----Original Message-----
From: Jennifer Hales [mailto:jhales at ains.net.au]
Sent: Sunday, January 15, 2006 4:01 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] automon - one touch record


Hello Kevin,

Thank you for your response.  I commented out DYNAMIC_FEATURES and moved the
'Ww' option to the Dial() instead of Queue() and now it works.

Regards
Jenn

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Kevin P.
Fleming
Sent: Friday, January 13, 2006 3:36 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] automon - one touch record

Jennifer Hales wrote:

> I am unable to get automon recording to work; can someone advise me what I
> am doing wrong?  When I do *1 all I see in the CLI screen is "attempting
> native bridge of SIP/3006-291b and SIP/3153-6fdd, and there is no call
> record generated in /var/spool/asterisk/monitor/.

I can't explain why it's not working, but DYNAMIC_FEATURES is not
necessary if you are providing the 'wW' options to the Queue application
as you are.

Can you try this with a regular Dial() call instead, to eliminate the
queue application?
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