[Asterisk-Users] Call Center and Predictive dialing

[C F]

Thank you all for the responses.
Matt, when you say they (gnuDialer) have been focusing on other areas,
what do you mean by that?
The reason I'm asking, 2 features that I'm looking for that vicidail
doesn't support:
1. Scheduled call back
2. The ability to detect an answering machine. Although I disagree
with the customer on this one (I personally think that humans are
better and quicker answering machine detectors than *any* machine).
The customer wants to be able to inject a sound file to the call if
it's an answering machine, and put that as the disposition. The reason
being that for political campaigns such a disposition has the most
value. I know the easy workaround is to create an exten that will do
that, and blindxfer the call to that exten.

Thank you again. BTW, I was the one that called you yesterday about vicidial.

On 1/17/06, Matt Florell <astmattf at gmail.com> wrote:
> Hello,
>
> I can give you some contacts off-list, and of course you can use my
> company as a reference as well. I don't have any contacts in France,
> but I do in Spain and Greece if that is OK.
>
> We have a basic French translation of the web clients with no finished
> images, but we do have fully translated English, Spanish and Greek
> versions of the client and admin code. It wouldn't take much work to
> do a basic French admin translation and add the images to the French
> client code if that is something you will need for this project.
>
> MATT---
>
>
> On 1/17/06, Olivier Krief <olivier.krief at gmail.com> wrote:
> > Matt,
> >
> > Today, I'm working on a proposal for 150 seats PBX replacement.
> > Competitors are using Aastra Matra, Alcatel or Cisco IPBX.
> >
> > Do you think I could name some of those call centers (those 100 using
> > vicidial) to prove Asterisk is a safe choice ?
> > If positive, is there a way I could get in touch with them to testify their
> > system is running OK ?
> >
> > My prospective customer is a french local authority so a call center in
> > Europe would be perfect.
> >
> > Regards
> >
> > ----- Original Message -----
> > From: "Matt Florell" <astmattf at gmail.com>
> > To: "Asterisk Users Mailing List - Non-Commercial Discussion"
> > <asterisk-users at lists.digium.com>
> > Sent: Tuesday, January 17, 2006 4:30 AM
> > Subject: Re: [Asterisk-Users] Call Center and Predictive dialing
> >
> >
> > Hello,
> >
> > We have been using vicidial for over 2 years now for our inbound and
> > outbound call centers. We have four locations with over 200 seats
> > across them. Recently we released a development version of VICIDIAL
> > that allows for load balancing across multiple servers. This has
> > greatly helped our effeciency and allows for a greater degree of
> > scalability.
> >
> > As far as my last count there are close to 100 call centers, from 1
> > seat to 350 seats, that currently use VICIDIAL in production. It
> > certainly is not perfect, but it is becoming more fully featured every
> > month and being open source greatly helps with the fast development of
> > the codebase.
> >
> > EASE OF USE- well, I think it's easy to use you just have to get used
> > to how it works just like any piece of software, not necessarily
> > simple to setup, but we do have a lot of documentation for setting it
> > up. All interfaces are web-based and work on any semi-modern OS that
> > supports a recent web browser.
> > STABILITY- Vicidial will run on Asterisk versions from CVS 2003-11-21
> > to 1.0 tree to 1.2 tree to the new development branch. It is basically
> > as stable as your Asterisk installation is.
> > FEATURE SET- Not up to the level of $2 million commercial call center
> > system, but the code and database are open so you can get it to do
> > almost anything you want it to and we are adding features all the
> > time.
> > OPEN SOURCE- That one's easy, it's GPL
> >
> > There is another GPL-Asterisk-based dialer project out there too which
> > has also been making great strides in the last year: GnuDialer. They
> > have a different approach to the backend of the dialer and tend to
> > focus on some different elements that VICIDIAL has not spent as much
> > time on.
> >
> > Hope that helps,
> >
> > MATT---
> >
> >
> > On 1/16/06, C F <shmaltz at gmail.com> wrote:
> > > I know this question has been asked a lot before, but please I would
> > > like to know from personal experience.
> > >
> > > I'm looking to use Asterisk in a call center environment, where most
> > > of the calls will be outbound calls. They will have at start 100
> > > agents.
> > > I have looked at vicidial and looks promising, however I would like to
> > > hear from users what they use and how they like it compared to other
> > > products they have tried.
> > >
> > > Of interest are:
> > > * Ease of use
> > > * Stability
> > > * Feature set
> > > * Open Source
> > >
> > > Thank You
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