[Asterisk-Users] Agents getting logged off agressively

[BJ Weschke]

On 1/16/06, Bud Bach <bud at bachcg.com> wrote:
>
>
> I have a group of agents logged in to a queue that is set for ringall.  The
> agents are set to auto logoff if they don't answer in 15 seconds incase they
> step away without logging out.  That works fine, however, if they are on a
> call and a new call comes in, they are getting logged out too.  The phones
> are ATA's connected via SIP.  One thought is that the phones may be allowing
> a second call so they really don't look busy and that's why they get logged
> out.  Anyway, is there a way to prevent busy agents from getting logged out?
>

 Yes. Use PauseQueueMember and UnpauseQueueMember before and after the
call from queue to the agents which will make certain no additional
calls get sent to the agents that are already on a call.

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