[Asterisk-Users] pause between queue calls for agents

[Johann]

If you have the same people answering on multiple queues...just use the same 
queue internally.  You can tell the user they are being put in "sales" or 
"billing" and they are actually going to the same place.  You can mark the 
callerid name to something and track it in the queue_log(use the uniqueid to 
find the call after it arrives in the queue).

The only reason to use multiple queues is if you want a different set of people 
to answer them(or change the priority a set of people will get the call).

For the wrapup time...You could have the Dial() app use the 'g' option to 
continue on in the dialplan and just do an articial wait of XX seconds.

--johann

Adrian Carter wrote:
> How would one go about incorporating that into the Dialplan ? I saw 
> those with the release of 1.2, but they seem to be more geared towards 
> 'static' agents or the like... Not so much dynamic agents....
> 
> But i guess looking at their description, if one was to pause on all 
> queues that the Local/XXX was an agent of, you could achieve the 
> original posters desired out come and mine as well! :)
> 
> So is there a 'on hangup from agent call' dial plan trigger or something? :)
> 
> Also, slightly different topic, same kinda thing though.. how could one 
> get a global 'queue position' for the caller-announcements ... i.e.... 
> if 3 queues running with 3 callers, then how could one have a 'global' 
> queue position.
> 
> And for those that say "How would it know which was 'next in queue' 
> across 3 queues with the same agents logged in"? Easy, same way a local 
> queue works: By taking the next highest priority/longest held call as 
> the 'next' call, and then work back using those metrics. Hmm.. that 
> would work well with a Global "Agent WrapUp Time"....
> 
> Hrm.....
> 
> BJ Weschke wrote:
> 
>>On 1/13/06, MorelCom <morel.mosolff at native-instruments.com> wrote:
>>  
>>
>>>Hi,
>>>
>>>I want to setup a pause/break between calls coming from a queue to an agent.
>>>
>>>If an agent is logged in only in one queue the wrapuptime parameter works. But
>>>what can I do if the same agent is in more then one queue?
>>>
>>>I found no parameter to configure a pause after a (incomeing) call and the
>>>next call
>>>
>>>(asterisk CVS-HEAD-04 / polycom ip500 sip phones)
>>>
>>>    
>>>
>>
>> With 1.2 and above, you can use PauseQueueMember and UnpauseQueueMember.
>>
>>--
>>Bird's The Word Technologies, Inc.
>>http://www.btwtech.com/
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> 
> -- 
> Adrian Carter
> Technical Manager
> Leading Edge Internet
> 
> Web	  http://www.lei.net.au http://support.lei.net.au
> Direct    +61 2 6163 6162  Support 1 300 662 415
> E-mail    cartera at lei.net.au
> 
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