[Asterisk-Users] asterisk with an external predictive dialer

[Matt Florell]

Hello,

It might be easier to just to use one of these free(GPL) Asterisk-based dialers:

GnuDialer - http://www.gnudialer.org/
VICIDIAL - http://astguiclient.sourceforge.net/vicidial.html

They are fully compatible with Asterisk and are in production use at
hundreds of sites worldwide.

MATT---


On 1/11/06, mezzmor at aim.com <mezzmor at aim.com> wrote:
>
> Does anyone have any experience using asterisk with an external predicitve
> dialer, like MediaTel?
>
> Specifically:
>
> The predictive dialer dials out over T1 circuits.
>
> It connects to asterisk via amphenol cable from an fxs card in the dialer to
> asterisk with a tdm2406 fxo card.
>
> In the analog world, the dialer dials out through the t1 circuit, and the
> fxs card is plugged into a 66 block so the extensions are basically hard
> wired. The phone is off hook, and when the dialer completes a call, it beeps
> over the phone and the agent knows a call has been connected. After the beep
> the agent starts talking.
>
> So, now I need put an asterisk box between the  predictive dialer with a sip
> softphone at the agent. Since the channels are always off hook, how am I
> going to get the sip client to work like the analog phone version? And no,
> we aren't a cold call spit shop. These calls are for existing customers that
> own the product.
>
> Reasoning behind this - equipment consolidation and the ability to switch
> campaigns to different call centers on the fly.
>
> Any ideas would be greatly appreciated. Thanks!
>
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