[Asterisk-Users] Line Sharing or Better Call Pickup

[Michael J. Liberatore]

I have been trying to figure out for quite a while now how to better
setup asterisk in a small office environment..  For example, small
offices usually want to be able to have shared lines, so one can put a
line on hold and another person can pick that call up if it's on hold.
The astra and snom phones have the ability to use parking spots, but
asterisk doesn't seem to support them, as in you cant put a call in a
slot and have a button and light for that slot light up on all the
phones in a group...  I found a patch for snom's so that a call could be
picked up but its extreme beta and doesn't seem stable enough for
production use.  People who are use to working in a small 4 line 5 - 10
phone office don't want to go through trouble of parking calls and
having to tell someone else the parking spot number, and transfer is no
good cause sometimes they have to put the call to a person but that
person is on the phone or busy so they have to wait for a while which
makes transfer not the best option either....  I am hoping there is a
solution for this I am not seeing, maybe someone has some experience
with small office setups because this would seem to be major for any
small setup.  Any suggestions or experience would be greatly
appreciated...  Thanks...

 

 




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