[Asterisk-Users] Recording Calls at the phone

[Michael Sampson]

Since not all of our operators are going through asterisk I can't switch 
over to using asterisk. I agree that it is a much better system to 
record the calls at the server, but thats just not an option. The call 
recording software we use now is too integrated into our message taking 
system not to use. Also the operators just make one 8 hour phone call 
into our message taking system to get their "remote audio" so asterisk 
would just record that as one long call, which won't work either. Anyone 
have any other ideas.

Michael Sampson
Information Systems Manager
Customer Contact Services
msampson at yourccsteam.com
952-936-4000



Dean Collins wrote:

>Asterisk has call recording capabilities built in. it will offer you far
>more functionality than what you currently are using (better control,
>archiving and ability to export to third party analysis).
>
>I suggest you do some research on this area of asterisk capability and
>then suggest to the call centre manager you migrate this functionality
>to asterisk.
>
>
>Cheers,
>
>Dean
>
>
>-----Original Message-----
>From: asterisk-users-bounces at lists.digium.com
>[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Michael
>Sampson
>Sent: Friday, 6 January 2006 9:38 AM
>To: Asterisk Users Mailing List - Non-Commercial Discussion
>Subject: [Asterisk-Users] Recording Calls at the phone
>
>I work for a call center and we are looking at using asterisk to have 
>our operators take calls. Our message taking software records all the 
>calls on the operators computers. Right now we use these recording 
>controls from radio shack that plug in between the wall jack and the 
>phone and plug in via a 1/8 inch stereo connector to the mic input on 
>the computer. If I buy an IP phone I can't do that. I could get an FXO 
>adapter and regular phones, but I'm looking to get as little equipment 
>as possible. Radio shack makes a recording control that plugs in to a 
>2.5 mm headset jack, but it takes batteries so thats not going to work
>
>Does anyone else do something similar? Does anyone have any ideas about 
>what producs/setup would work for this.
>
>  
>