[Asterisk-Users] SIP/IAX softphones for use in call centre environments

[Michael Van Donselaar]

Chris,

I've done several customized versions of iaxComm (including two for call
centers)

Contact me off-list if you're interested.

On Thu, 5 Jan 2006 05:37:59 -0000, "Chris Bagnall" <asterisk at minotaur.cc> wrote:

>I've been working my way through the softphones listed on voip-info over the
>last few weeks and I've not really found anything to fit the bill. Has
>anyone had more luck?
>
>The environment is a small call centre of 5 users. Operators often need to
>be able to transfer calls to other operators with different specialties, so
>the softphone needs to be easy to use and quick to transfer calls. Operators
>also have a full-screen web application open most of the time to assist them
>with callers, so if possible, the softphone needs to either run always on
>top, or (possibly) have keyboard hotkeys for common functions.
>
>Most importantly it needs to work with 96dpi fonts (rather than Windows'
>default of 72dpi). The TFTs they have are 1280x1024 and operators prefer the
>larger font size. Many of the softphones I've tried end up with data
>elements appearing in weird places (or not visibile at all) with the larger
>font size.
>
>Any thoughts / suggestions / pointers?
>
>Thanks in advance.
>
>Regards,
>
>Chris
>-- 
>C.M. Bagnall, Director, Minotaur I.T. Limited
>This email is made from 100% recycled electrons
>
>
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