[Asterisk-Users] A unique 'click to call' project - Could use someadvice

[Wojciech Tryc]

Why don't you use Local and router functionality to find a route to PSTN
based agents?

W

 

  _____  

From: Aloi, Christopher [mailto:caloi at usadatanet.com] 
Sent: Friday, February 17, 2006 10:07 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] A unique 'click to call' project - Could use
someadvice

 

Hello List,

 

I work for an IP communication provider in upstate NY as the engineer
assisting our technical support team.

We provide a number of different Telco systems to residential
subscribers; and in an effort to more effectively trouble shoot
termination problems I came up with the idea of creating a click to call
system that will allow our agents to effortlessly place test calls.

 

On a daily basis we place numerous (50-100) 'test' calls to various
locations in the US; these 'test' calls are routed using one of three
different phone systems:

 

1) The PSTN

2) Broadband phone platform one

3) Broadband phone platform two

 

I have an Asterisk server configured that can terminate out three
platforms listed above.

 

Our support agents are behind a Televantage ACD using D-TermSeries E NEC
phones.  

Each agent has a DID and are permitted to receive inbound calls on that
DID.

 

Here is my goal:

 

Create a web application that will allow the agent to enter the
following information into a form:

 

1) The agents DID

2) The platform the agent wishes to terminate a test call through
(either 1,2,3 above)

3) The number the agent wishes to terminate to 

 

My thought is this form will generate a .call file in
/var/spool/asterisk/outgoing that will then ring the agents station,
pause, and terminate to the selected DID using the selected platform.  I
also thought about interacting directly with the AGI.

 

I can successfully generate the .call files, and ring a station on the
Asterisk server - the problem is the agents are not on the Asterisk
server.

 

Is there a way to use Asterisk to initiate these test calls?

 

Is it possible to create a forwarding context to handle this?

 

Any thoughts?

 

Thanks for the help!

 

Cheers,

 

-- -- -- 
 Christopher T. Aloi 
 USA Datanet - Technical Support Engineer 
 318 South Clinton Street 
 Syracuse, NY 13202 
 C: (315) 569 4033 
 O: (315) 579 7074 
 E: caloi at usadatanet.com <mailto:caloi at usadatanet.com>  
-- -- -- 

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