[asterisk-users] MixMonitor and Queues

[Ex Vitorino]

  Jay,

  I had a similar issue recently... My filename had more than one "."
(dot / period)
  and the sox version I was using failed to mix files in such conditions...

  If that is your case, try:

  - Using a filename with no "."
  - Upgrade sox to the latest version which fixes the funny behaviour

  Cheers,
--
  Ex Vito

On 12/28/06, Jay Moore <jaymoore at accu-com.com> wrote:
> Recompiled Asterisk after installing sox and it's still not merging the
> two streams into a single recorded file.  What am I doing wrong?
>
> Jay
>
> Jay Moore wrote:
> > Ed,
> >
> > Thanks for the help.  One more question, however.  Everything is working
> > fine with the exception of sox joining the calls.  I have sox installed
> > and monitor-join set to yes in both queues.conf and agents.conf
> >
> > I installed sox after I installed Asterisk.  Do I need to recompile
> > Asterisk for it to work with sox?
> >
> > This is the last hurdle I need to overcome (I hope) before I can use my
> > Asterisk box in a live situation.  Any help would be much appreciated.
> >
> > Regards,
> > Jay
> >
> > Ed Nuñez wrote:
> >> In queues.conf you must have the following under the queues you want
> >> to record.
> >>
> >> monitor-format=wav49         ; you may also use wav or gsm formats
> >> monitor-join=yes            ; if you have the latest sox installed,
> >> this                     will join the in and out files into one.
> >>
> >> In agents.conf
> >>
> >> recordagencalls=yes
> >> monitor-join = yes
> >> recordformat=wav49
> >> savecallsin=/var/www/html/calls        ;this is the path where call
> >> will be recorded.
> >>
> >> That's all
> >>
> >> If you want to change the file name place this in your extensions.conf
> >> on a line prior to sending the call to the queue.
> >>
> >> exten=> 1097,4,Set(MONITOR_FILENAME=QUEUE-${CALLERID}-${TIMESTAMP})
> >>
> >>
> >> Ed Nuñez
> >> IT/Telecom Engineer
> >>
> >> 4037 Metric Drive
> >> Winter Park, FL
> >>
> >> (o) 407-384-4200 x 1656
> >> (f) 407-384-4222
> >> (c) 732-925-0730
> >> -----Original Message-----
> >> From: asterisk-users-bounces at lists.digium.com
> >> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jay Moore
> >> Sent: Wednesday, December 13, 2006 10:15 AM
> >> To: Asterisk Users Mailing List - Non-Commercial Discussion
> >> Subject: [asterisk-users] MixMonitor and Queues
> >>
> >> Greetings, all.
> >>
> >> I would like to record calls that are entered into queues and I'm not
> >> quite sure how to do it.  Here's how I'm currently set up:
> >>
> >> - Call comes in and is placed into Queue #1 (which rings all phones
> >> for 15 sec).
> >> - If call drops out of this queue, it is placed into Queue #2 (which
> >> plays MoH until the call is picked up).
> >>
> >> I've tinkered with MixMonitor and I have my queues set up, but I'm not
> >> sure how to combine the two.  Ideally, I'd like to only record once
> >> the call comes out of queue (no point in recording hold music, unless
> >> I want to hear people mumble about how lousy a company we are for
> >> placing them on hold ;)  )
> >>
> >> On a semi-related note, is it possible to determine the extension that
> >> pull the call out of queue before the call is bridged?  The reason I
> >> ask is that I'd like to put the receiving extension in the name of the
> >> file that MixMonitor creates.  If not, no biggie.
> >>
> >> Recap:
> >>
> >> Two queues.  First rings for 15 seconds then drops into the second.
> >> Second plays music on hold till the call is answered.  I want to
> >> record the call when it's pulled out of either queue using
> >> MixMonitor.  Bonus points if I can determine the answering extension
> >> before MixMonitor starts (if possible).
> >>
> >> Any help would be greatly appreciated.
> >>
> >> Thanks,
> >> Jay
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