[asterisk-users] Agent presence

[Rob Hillis]

Not quite the solution I was looking for - I was wanting the agent's 
status to be reflected in it's presence "hint".  I'm somewhat inclined 
to believe that 1.2 isn't going to do the job at this stage since I 
don't think it supports SIP presence to the degree required.


Douglas Garstang wrote:
> You could put together a web page that talks to the Asterisk Manager. 
>
>   
>> -----Original Message-----
>> From: Rob Hillis [mailto:rob at hillis.dyndns.org]
>> Sent: Tuesday, December 26, 2006 11:48 PM
>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>> Subject: [asterisk-users] Agent presence
>>
>>
>> Hi guys!
>>
>> We have a call centre that has been moved across from an old Ericsson 
>> MD110 PABX to an Asterisk server with those in the call centre using 
>> X-Lite as their softphone.
>>
>> I'm trying to get Agent presence configured so that X-Lite gives the 
>> operators a visual indicator of their status - logged on, off and on 
>> "pause".  I'm using chan_agent for the agents, so agents are 
>> logged in 
>> and out using AgentCallbackLogin (I know it's deprecated in 1.4, but 
>> it's working well for us at the moment) and the agents are put on 
>> "pause" using PauseQueueMember and UnpauseQueueMember.
>>
>> I've figured out I can show whether an agent is logged in or out by 
>> creating a "dummy" extension with a hint as follows:-
>>
>> exten => 151,1,Dial(Agent/151)
>> exten => 151,hint,Agent/151
>>
>> X-Lite quite happily shows the agent as Ready when they're logged in, 
>> unavailable when logged out and On the Phone when (funnily enough) 
>> they're taking a call.  However, when the agent is on 
>> "pause", they are 
>> still shown as Ready.  Is this a limitation of chan_agent, 
>> Pause/UnpauseQueueMember, Asterisk 1.2's presence support, or 
>> is there 
>> something else I can do in order to get the agent shown indicated as 
>> something other than "Ready" when they're on pause?
>>