[asterisk-users] Polycom ring backs and CID

[Noah Miller]

Hi -

> >> (INTERNAL)
> >> 1 Call comes in to receptionist and gets transferred to someone
> >> 2 No one picks up that transfer
> >> 3 Call goes back to receptionist
> >>
> >> Now when the call goes back to the receptionist, how can I change either
> >> the ringer, the callerID or both?
> >
> > If you're looking for the technical aspects of how to do custom
> > ringtones, see here:
> > http://www.voip-info.org/wiki/view/Polycom+auto-answer+config
> > (this page is for setting the phone to auto-answer, but changing
> > ringtones is the same procedure)
> >
> > For setting the caller ID, see here:
> > http://www.voip-info.org/wiki/view/Setting+Callerid
> >
> Not what I needed but thanks... I'm using the standard Asterisk
> transferring. I know there is a method to do so for parked calls:

We'll still need to see more of your dialplan.  By your description,
it looks like the call is failing because the Dial() times out.

blindxfer and atxfer won't automatically return a caller to the
receptionist.  You have to have something in the dialplan to do that.
When we know what it is that is redirecting your failed transfers back
to the receptionist (probably the 't' extension), we can just insert a
"Set(CALLERID=xxxx)" or "Set(_ALERT_INFO=xxxx)".  You may also have
transfers fail because they get sent to an invalid extension.  The
calls go to the 'i' extension.  You can modify it accordingly, too.

- Noah