[asterisk-users] Queue Monitor not mixing if using UNIQUEID in MONITOR_FILENAME

[James Fromm]

I spent hours debugging this a few weeks ago.

The ${UNIQUEID} contains a period (".").  Mine are something like 
xxxxxxxx.xx.  When soxmix is executed to mix the in and out files, the 
file types are not specified.  This causes soxmix to attempt to 
determine the file type by the filename's extension.  The routine in sox 
that looks for the filename's extension doesn't expect multiple periods 
in the filename.  So it finds the file type to be xx.wav (or xx.gsm) and 
that's not a format sox can handle.

You can add an AGI call to your dialplan immediately after the Queue 
application to join the files.

Ex Vitorino wrote:
>  (1st attempt was rejected by postfix @lists.digium.com, here goes the 2nd)
> 
> ---------- Forwarded message ----------
> From: Ex Vitorino <ex.vitorino at gmail.com>
> Date: Dec 18, 2006 11:41 PM
> Subject: Queue Monitor not mixing if using UNIQUEID in MONITOR_FILENAME
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> <asterisk-users at lists.digium.com>
> 
> 
> 
>  Hello Asterisk Users,
> 
> 
>  I guess the subject says the most of it; here goes some more
>  detail:
> 
>  - Running Asterisk 1.2.14
>  - Objective: record all calls managed by a specific queue
>  - Name those files ${TIMESTAMP}-${CALLERIDNUM}-${UNIQUEID}
> 
>  Facts:
> 
>  - If the UNIQUEID chan var is used in the MONITOR_FILENAME,
>    before calling the Queue() application, the two legs of the call are
>    not mixed and I end up with the two separate -in / -out files
> 
>  - If it isn't used (for example: using only ${TIMESTAMP]-${CALLERIDNUM})
>    then, the legs are mixed together...
> 
>  Note:
> 
>  - In my first attempt I never managed to get the legs mixed... Only
>    after some experiment, I understood (well, not 100% clear why!)
>    that I had to also to add to include "recordagentcalls=yes" and
>    "monitor-join=yes" in agents.conf !
> 
> 
>  Can anyone provide some insight into this ? Thanks in advance!
> 
>  (see below for config)
> -- 
>  Ex Vito
> 
> 
> 
>  queues.conf:
> 
>    [general]
>    persistentmembers = yes
> 
>    [the_queue]
>    musiconhold = default
>    announce = the_announcement
>    strategy = ringall
>    servicelevel = 20
>    context = the_context
>    wrapuptime = 10
>    announce-frequency = 30
>    announce-holdtime = once
>    monitor-format = wav
>    monitor-join = yes
>    eventwhencalled = yes
>    eventmemberstatus = no
>    reportholdtime = no
>    member => SIP/sip0001
> 
> 
>  agents.conf:
> 
>    [general]
>    persistentagents=yes
>    recordagencalls=yes
>    monitor-join = yes
>    [agents]
> 
>    (no agents declared, as they are directly configured in the
> queues.conf file)
> 
> 
>  extensions.conf:
> 
>    ...
>    [globals]
>    SUPPORT_MONITOR_PATH=/var/spool/asterisk/monitor/support
> 
>    [the_context]
> 
>    exten => 305,1,Answer()
>    exten => 
> 305,n,Set(MONITOR_FILENAME=${SUPPORT_MONITOR_PATH}/${TIMESTAMP}-${CALLERIDNUM}) 
> 
> exten => 305,n,Queue(the_queue,t)
> exten => 305,n,Hangup()
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