[asterisk-users] Inform callers on recorded/monitored number.

[Angel Heart]

Hi Paul & Eric,

Thank you for you information and quick response. I had enabled Monitoring in every SIP phone already. Made some Playback see below truncated config;

exten => s,21,Dial(${pre_num:4}${the_num}${post_num},120,${TRUNK_OPTIONS})
exten => s,22,Goto(s-${DIALSTATUS},1)
exten => s,108,Noop(max channels used up)
exten => s-BUSY,1,NoOp(Trunk is reporting BUSY)
exten => s-BUSY,2,Busy()
exten => s-BUSY,3,Wait(60)
exten => s-BUSY,4,NoOp()
;Below was an added codes for the purpose of advising caller status of their call.
exten => s-NOANSWER,1,Playback(user)
exten => s-NOANSWER,n,Playback(is-curntly-unavail)
exten => s-NOANSWER,n,Hangup()

exten => s-ANSWER,1,Background(for-quality-purposes)
exten => s-ANSWER,n,Background(this-call-may-be)
exten => s-ANSWER,n,Background(recorded)
     
exten => s-CHANUNAVAIL,1,Playback(is-curntly-unavail)
exten => s-CHANUNAVAIL,n,Hangup()
     
exten => s-CONGESTION,1,PlayTones(congestion)
exten => s-CONGESTION,n,Wait(5)
exten => s-CONGESTION,n,StopPlayTones()
exten => s-CONGESTION,n,Hangup()

All the value of  DIALSTATUS are working except if its ANSWER, it not working neither the caller or callee doen't hear anything. I might inserted the message at the wrong .conf file. I just thought that somebody out there had tried doing these before.


Scenerio:

SIP phone (101) wanted to call out-side Asterisk via ISDN/PSTN (6320011). Upon answering by user 6320011, it hears sound like "For Quality Assurance Purposes, this call might be monitored or recorded". It is more important for us that the called 6320011 should be informed about the recorded conversation and its up to him/her (called/6320011) to hangup or accept.

The same thing when some body called the SIP phone (101), from out-side Asterisk via ISDN/PSTN Trunk. The caller (from PSTN) should be informed about the recorded calls; Asterisk will send ringing tone then playback(For Quality...) continue with music(MOH) until SIP phone(101 will answer.

Hope you could provide me a little bit specific configuration on where to insert such scripts.

Thanks

Angel




----- Original Message ----
From: Eric Jacksch <eric.jacksch at tenebris.ca>
To: Asterisk Users Mailing List - Non-Commercial Discussion <asterisk-users at lists.digium.com>
Sent: Tuesday, December 19, 2006 1:02:34 PM
Subject: Re: [asterisk-users] Inform callers on recorded/monitored number.


exten => s,1,Answer
exten => s,n,Set(REC=${URIENCODE(${STRFTIME(,America/Toronto,%Y%m%d-%H%M%S)}-${CALLERID(number)}-TESTBOARD-${UNIQUEID})})
exten => s,n,MixMonitor(${REC}.wav)
exten => s,n,Playback(this-call-may-be-monitored-or-recorded)

Note that I intentionally start the recording BEFORE advising the user that the call may be monitored — that way the first thing on the recording is the user being advised of the recording.

-------------------------------------------------------------------------------------------------------------------------

With the playback command?

I think we are missing something here.

PaulH

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