[asterisk-users] queue agent Monitor

[Ed Nuñez]

I just tried that and it doesn't work.  This may be perhaps because the file name needs to be defined before the call is sent to the queue.

 

When I saw you answer I thought it would work because it sounded very logical.  :-)

 

This is the macro I use to send the call to the extension

 

Just in case I put the line before and after the extension.

 

[macro-extensions]             

exten => s,1,set(MONITOR_FILENAME=${EXTEN}-${CALLERID}-${TIMESTAMP})

exten => s,2,Dial(${ARG1}|30|t,,wW)

exten => s,3,set(MONITOR_FILENAME=${EXTEN}-${CALLERID}-${TIMESTAMP})

exten => s,4,Voicemail(u${ARG2})

exten => s,104,Voicemail(b${ARG2})

 

 

 

Ed Nuñez

 

 

 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Joe Dennick
Sent: Thursday, December 07, 2006 3:48 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] queue agent Monitor

 

The queue application sends the call to an agent.  Use the agent

extension's dialplan to set up the monitor, that way you will have the

actual agent extension.

 

On Thu, 2006-12-07 at 14:18 -0600, Ed Nuñez wrote:

> Hello list.

> 

>  

> 

> Does anyone know if and how I can use in my context the following

> variable found in the CDR field?

> 

>  

> 

> DSTCHANNEL

> 

>  

> 

> I am trying to make the answering agent part of the monitor file name,

> but it is not working. 

> 

>  

> 

> exten=> 0072,1,Answer

> 

> exten=> 0072,2,Ringing

> 

> exten=> 0072,3,Wait(2)

> 

> exten=> 0072,4,set(MONITORFILENAME=

> ${DST_CHANNEL}${CALLERID}-${TIMESTAMP})

> 

> exten=> 0072,5,Queue(NOC)

> 

> exten=> 0072,6,Hangup

> 

> include => parkedcalls

> 

> #include <users.conf>

> 

>  

> 

> This is what I am getting for a file name.

> 

>  

> 

> 4072493400-20061207-160632.wav

> 

>  

> 

> Caller - timestamp.wav 

> 

> But I want to see

> 

> Agent(1656)-caller-timestamp.wav

> 

>  

> 

>  

> 

> Thank you

> 

>  

> 

>  

> 

>  

> 

> Ed Nuñez

> 

> IT/Telecom Engineer

> 

>  

> 

> 4037 Metric Drive

> 

> Winter Park, FL

> 

>  

> 

> (o) 407-384-4200 x 1656

> 

> (f) 407-384-4222

> 

> (c) 732-925-0730

> 

> 

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