[asterisk-users] any possibility of Vonage Integration

[Dovid B]

----- Original Message ----- 
From: "Paul" <ast2005 at 9ux.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Wednesday, December 06, 2006 3:13 PM
Subject: Re: [asterisk-users] any possibility of Vonage Integration


> Paul wrote:
>
>>Dovid B wrote:
>>
>>
>>
>>><snip>
>>>
>>>
>>>
>>>>Vonage has 24/7 support. When my DID is out I don't want to wait until
>>>>Monday morning.
>>>>
>>>>
>>></snip>
>>>
>>>Yup. They sure do. Support thay you can barely understand. Plus I
>>>would go with a provider that has no issues (of course every company
>>>has some down time). Been with one DID provider for 2 1/2 years and
>>>had only an issue once where for 30 minutes there was a network issue.
>>>
>>>
>>
>>Yes, but what about the many DID providers that have no after hours
>>support at all? The lack of it should be clearly stated before they take
>>your money. I have used various termination and origination providers
>>for development purposes. No way would I put a business user with them
>>if they lack 24/7. They just aren't valid for such a market.
>>
>>
>>
> Also, I should have mentioned that many of these providers advertise
> "business" plans on their website. How can anyone honestly advertise
> phone, fax, email hosting, web hosting, etc. to the business community
> without 24/7 support?
>

I think lots of small companies out source thier tech support. I had one 
client that does sales and billing in house and support requests are done 
via tickets however they are answerd with in minutes. (I know..... nothing 
substitues for a live human being on the phone).