[asterisk-users] Multiple Queue Problem

[Matt]

Hi,
Say I have 2 queues....    I have a bit of a problem.

I have 4 agents.
All 4 are on calls.

QUEUE1 has 0 calls
QUEUE2 has 1 call waiting for 24 minutes.

QUEUE1 now gets a caller.

Agent 3 gets off the phone.
After the wrap period.. Agent 3 gets the call from QUEUE1 which has
been waiting for 3 minutes instead of the call from QUEUE2.

Can anyone explain this?  The only thing I can think of is that it was
playing a 'you are now next' message and so the system glanced over
it.   Shouldn't it be smart enough to WAIT while this is playing?!?!