[asterisk-users] Polycom IP430 won't finish boot

Sun Aug 20 11:20:14 MST 2006

Let me start by saying when I first plugged it in, I didn't have the
files set up on my ftp server yet, and the phone used it's default
settings and it completed bootup.  Now...

I started with sip v1.6.6b and bootrom 3.1.3 on the ftp server.  Phone
boots, d/l's files, reaches "Welcome" screen and stops.  After several
minutes, it will reboot on it's own.  So, I copied the v1.6.7 sip
firmware using default files (sip.cfg, phone1.cfg ) and still doing
same thing.

Log from vsftpd log:
Sun Aug 20 09:56:16 2006 4 192.168.1.102 2147768 /bootrom.ld b _ o r
ftpperson ftp 0 * i
Sun Aug 20 09:56:21 2006 1 192.168.1.102 372 /0004f205f5fe.cfg b _ o r
ftpperson ftp 0 * c
Sun Aug 20 09:56:21 2006 1 192.168.1.102 16060 /sip.ld b _ o r
ftpperson ftp 0 * i
Sun Aug 20 09:56:21 2006 1 192.168.1.102 8392 /phone1.cfg b _ o r
ftpperson ftp 0 * c
Sun Aug 20 09:56:22 2006 1 192.168.1.102 131423 /sip.cfg b _ o r
ftpperson ftp 0 * c
This repeats every time the phone boots.

Log from phone boot log, note the compatible image error:
0100000000|so   |4|00|---------- Initial log entry ----------
0100000000|so   |4|00|+++ Note that bootrom log times are in GMT +++
0100000000|cfg  |4|00|Initial log entry
0100000000|copy |4|00|Initial log entry
0100000000|so   |3|00|No bitmapped font support in the image for
display type 0x6.
0820073224|hw   |4|00|Initial log entry.
0820073224|wdog |4|00|Initial log entry
0820073224|cdp  |4|00|Initial log entry
0820073224|so   |3|00|Platform: Model=SoundPoint IP 430,
Assembly=2345-11402-001 Rev=A
0820073224|so   |3|00|Platform: Board=2345-11402-001 1
0820073224|so   |3|00|Platform: MAC=0004f205f5fe, IP=Unknown, Subnet
Mask=Unknown
0820073224|so   |3|00|Platform: BootBlock=2.7.0 (11402_001) 18-Apr-06 10:24
0820073224|so   |3|00|Application, main: Label=BOOT, Version=
3.1.3.0154 18-Apr-06 09:30
0820073224|so   |3|00|Application, main: P/N=3150-11069-313
0820073224|app1 |4|00|Initial log entry.
0820073225|so   |3|00|Link status is Net up Speed 10 half Duplex, PC down.
0820073230|cdp  |5|00|CDP is DISABLED. CDP not detected at boot.
0820073230|cdp  |5|00|802.1Q/VLAN tagging is DISABLED.
0820073236|app1 |3|00|Using resolver server 1.2.3.4, alternate server
2.3.4.5, and domain zzz.rr.com.
0820073236|app1 |3|00|DHCP returned result 0x387 from server 192.168.1.10.
0820073236|app1 |3|00|   Phone IP address is 192.168.1.102.
0820073236|app1 |3|00|   Subnet mask is 255.255.255.0 .
0820073236|app1 |3|00|   Gateway address is 192.168.1.10.
0820073236|app1 |3|00|   DNS server is 1.2.3.4.
0820073236|app1 |3|00|   DNS alternate server is 2.3.4.5.
0820073236|app1 |3|00|   DNS domain is zzz.rr.com.
0820073236|app1 |3|00|Bootline: esw(3,0)bootHost:flash
e=192.168.1.102:ffffff00:15180:a h= 192.168.1.20 g=192.168.1.10
u=ftpperson pw=**** f=0x40 tn=Circ
0820073236|app1 |3|00|Bootline: aIP
0820073237|cfg  |3|00|New load header information:
0820073237|cfg  |3|00|Code length:         0x00068ACD
0820073237|cfg  |3|00|Header check Sum:    0x250257D8
0820073237|cfg  |3|00|Code check Sum:      0x037BCB0B
0820073237|cfg  |3|00|Options:             0x00000010
0820073238|cfg  |3|00|New load header information:
0820073238|cfg  |3|00|Code length:         0x0005FBAD
0820073238|cfg  |3|00|Header check Sum:    0x24B7899B
0820073238|cfg  |3|00|Code check Sum:      0x03318BF6
0820073238|cfg  |3|00|Options:             0x00000010
0820073238|cfg  |3|00|New load header information:
0820073238|cfg  |3|00|Code length:         0x0005FC35
0820073238|cfg  |3|00|Header check Sum:    0x24B7D290
0820073238|cfg  |3|00|Code check Sum:      0x0331D463
0820073238|cfg  |3|00|Options:             0x00000010
0820073239|cfg  |3|00|New load header information:
0820073239|cfg  |3|00|Code length:         0x00067DF9
0820073239|cfg  |3|00|Header check Sum:    0x24FB885F
0820073239|cfg  |3|00|Code check Sum:      0x0375086A
0820073239|cfg  |3|00|Options:             0x00000010
0820073240|cfg  |3|00|New load header information:
0820073240|cfg  |3|00|Code length:         0x00074D2A
0820073240|cfg  |3|00|Header check Sum:    0x055436A3
0820073240|cfg  |3|00|Code check Sum:      0x03DCE771
0820073240|cfg  |3|00|Options:             0x00000010
0820073241|cfg  |3|00|New load header information:
0820073241|cfg  |3|00|Code length:         0x0005F99D
0820073241|cfg  |3|00|Header check Sum:    0x24B691EC
0820073241|cfg  |3|00|Code check Sum:      0x03309653
0820073241|cfg  |3|00|Options:             0x00000010
0820073241|cfg  |5|00|Error: file does not contain a compatible image.
<-****************
0820073241|cfg  |5|00|  Compatiblity for image 0 is 0x11410.
0820073241|cfg  |5|00|  Compatiblity for image 1 is 0x11414.
0820073241|cfg  |5|00|  Compatiblity for image 2 is 0x11414.
0820073241|cfg  |5|00|  Compatiblity for image 3 is 0x11410.
0820073241|cfg  |5|00|  Compatiblity for image 4 is 0x11410.
0820073241|cfg  |5|00|  Compatiblity for image 5 is 0x11414.
0820073241|cfg  |3|00|Image sip.ld has not changed.
0820073244|app1 |4|00|Loaded application sip.ld successfully, errors 0x100.
0820073244|app1 |6|00|Uploading boot log, time is SUN AUG 20 07:32:44 2006

I have set up several IP301, 500, 501, 600, and 601's and have never
had this much trouble.
Also, the 468* reset doesn't seem to work on this phone either.

Anyone have any ideas on either how to reset to factory or fix this problem?

Thanks,
Doug