[asterisk-users] 911 Testing

[Kevin Kiely]

Be careful here... Our local PSAP is handled by the fire department.  I had
one of our guy's make a test call and we were told that this test must be
coordinated and scheduled in advance with the chief.  They want no test
calls.  It would probable be safest to check before making the call as they
could consider it an abuse of the emergency system.  It seems like a catch
22.


-----Original Message-----
From: Shane Young [mailto:asterisk2 at shaneyoung.com] 
Sent: Sunday, August 13, 2006 12:23 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion; Leif Neland
Cc: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] 911 Testing

Quoting Leif Neland <leifn at neland.dk>:

>
> According to what I've read somewhere, at least our 911 (112) has an
> answering machine, saying "Alarm central, one moment" and a few seconds
> delay, before the call actually is signaled to the dispatcher, to filter
out
> misdials and crank calls.
>
> So if you hang up quickly, they'll never know or be bothered.

In Minnesota (probably most places in the US) Once you have dialed 911, even
if it was in error, you
should stay on the line until a dispatcher answers.  If you don't they'll
consider it a "911 hangup"
and attempt to call you back.  If they can not reach you, they will dispatch
a law enforcement
officer (and in some areas, other emergency services).

The usual call flow I've experianced is this:

I Dial 911
They answer "Minneapolis 911"
I say "This is Shane from company xxxxx making a 911 test call."
They will either say "ok" or "Please Hold" if they have other calls waiting.
Once they have said "ok", I'll say "I want to confirm you see my number as
xxx-xxx-xxxx and my
address is yyyyy"
They will almost always say "Yes, that's what we have"
I'll say "Thank you"
They will say "Good Bye" and hang up.
I'll hang up.

--Shane





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