[asterisk-users] GXP-2000 Call Transfer Problem

[Daniel Salama]

I have a client with about 24 GXP-2000. Everything seems to be  
working fine except one particular behavior of the blind transfer.

Whenever anyone makes an outbound call, they can transfer the call  
between extensions either blind or attended with no problems.  
However, whenever an incoming call is answered, they can do attended  
transfers with no problem. Unfortunately, blind transfer doesn't seem  
to work.

Whenever an incoming call is answered, they try to do a blind  
transfer by hitting the TRF button, dialing the extension and then  
hitting SEND. However, when they do that, the extension they want to  
transfer to does not ring at all, and they simply remain on the next  
line appearance (e.g. Line 2) listening to dialtone while the caller  
remains on hold on the line (e.g. Line 1).

All the phones are running firmware 1.1.0.16 (the latest as of about  
1 month ago).

Does anyone have any ideas as to why this is happening and how to  
solve it?

Thanks,
Daniel