[Asterisk-Users] Recording queue transfers

[lenz]

Hello,
you can use the veryu same technique to turn recording on in any context -  
what matters is that you bring along the uniqueid of the original call, so  
you know how to match the different recordings you may find on your hard  
disk!
l.


In data Wed, 12 Apr 2006 19:24:56 +0200, Maximiliano J. Goldsmid  
<mgoldsmid at gmail.com> ha scritto:

> Regarding this article (1) I have one question to make. What can I do to
> record the call if the agent makes a transfer using the "flash" button
> instead of "transfer button" or using blindxfer or atxfer defined in
> features. conf
>
> If the agent makes the transfer with "flash", the comunication between  
> the
> person who is calling and is already in the queue and the target person  
> who
> receive the call doesn't get recorded.
>
> e.g.
>
> Client/ Costumer (P1), contact the Call Center and he is assisted by an
> agent (P2), (P2) transfers the call to his supervisor (P3) by pressing
> "flash" plus "extension # of his supervisor".
>
> The comunication between P1 and P3 doesn't get recorded.
>
> What can I do to get this recorded?
>
>
> [1]  
> http://www.oinko.net/astrecipes/index.php?from=1&q=astrecipes/recording+queue+transfers+to+disk
>
> Maxi
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users



-- 
Assum est, versa et manduca.