[Asterisk-Users] queue issue

[Dov Bigio]

Hi,

I have several queues configured at my call center for different support levels.

Today, something weird happened:

- A client called queue 1 and was answered by an agent
- The agent transferred the call to an user (not a queue), by dialing the atxtransfer (1) key defined in features.conf
- The user transferred the client to another Queue, by using the second channel and the XFer key of her EyeBeam softphone)
- The client entered this second queue and was answered correctly by an analyst from this second queue.

But, when I ran "show queue secondqueue" or "show agents", even though the analyst is busy, she appear as available and the call is not registered in queue_log or anywhere else. She also can receive other calls from this queue, since she is not considered busy by the Queue application.

Has anybody already realized this issue? Is this a bug or a misuse?

Thank you!!!
Dov
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