[Asterisk-Users] Problems with queue and remote agents

[asterisk at frameweb.it]

I investigated further the problem
I tried to disable vm from the extensions that join the queue and the
problem became better.
Now when remote extension is busy, the ring strategy goes to the following
extensions.

But when ALL the remote extensions belonging to the queue are busy, then
the message
    -- Executing Macro("Local/863 at from-internal-54c5,2", "outisbusy") in
new stack
    -- Executing Playback("Local/863 at from-internal-54c5,2",
"allison7/all-circuits-busy-now") in new stack
    -- Playing 'allison7/all-circuits-busy-now' (language 'en')

is played (863 is the last remote extensions checked by the queue)
I configured the queue using amp;
I would like that when all extensions are busy no message were played, and
the caller stay waiting in the queue until
the first extension is available.

Could it be an issue about the connection between the asterisk servers
?????????

In fact, if all the extensions are on the local asterisk there is non
problem when all extensions are busy, there is no
playing about all c ircuits busy

this is, in sip.conf of the first asterisk, the line about the second *


[asteriskcl02]
username=asteriskcl02
type=friend
;secret=asteriskcl02
qualify=no
port=5060
nat=no
host=dynamic
dtmfmode=rfc2833
context=from-internal
;context=default
canreinvite=no
callerid="Scramble" <asteriskcl02>

Andrea




                                                                           
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                                                                   Subject 
             24/09/2005 09.47          Re: [Asterisk-Users] Problems with  
                                       queue and remote agents             
                                                                           
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You should either use Agents (standard or callback) or disable voicemail
on the second server, with a straight dial instead of the dial+voicemail
macro you'll likely be using.
bye
l.

In data Fri, 23 Sep 2005 17:15:38 +0200, <asterisk at frameweb.it> ha scritto:

> I all.
> I have configured a pair of * servers, sip connected each other
>
> Mi problem is the following
>
> If on the first * i configure a queue containing phone number of the
> second
> * (i.e with a round robin strategy)
> I have non problem as far as all phones are online.
>
> If one of the remote phone number is unavailable, when the round-robin
> strategy touch that phone the call is answered
> by the voicemail (the extension is onthephone or is unavailable....)
>
> I think that the problem could be the first * pass the call to the
> second,
> and has no way to decide
> if the remote extension is available or not
>
> Could be an improvement to iax interconnect the two asterisk ?
>
> Or is there any othe solution ?
>
> I already removed static agent from the queue, but the problem is the
> same
> if one remote extensions is loggd in but is busy
>
> Andrea
>
> Chi ricevesse questa mail per errore e' gentilmente pregato di
> cancellarla.
>
> Visitate il sito http://www.frameweb.it
>
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