[Asterisk-Users] AsteriskJava - Queue

[Sebastian Silva]

Thanks for your response. AFAIK I can redirect, bridge, drop and answer 
a call but I can't find the way to do, for example:

- Get the call back from the queue, play a message and put it again in 
the queue.

and

- Get a linked call (caller to Agent), unlink it (releasing the agent) 
and play something to the caller.

thanks in advance
Sebas

Alexander Lopez wrote:
>  
> You may loose 'control' of the call but you can always 'get it back'
> 
> Use the UnigueID of the call to track it throught Asterisk.  You can
> palce a monitor event to redirect, bridge, drop, answer or antything
> else.
> 
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com 
>> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
>> Sebastian Silva
>> Sent: Monday, September 26, 2005 6:33 PM
>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>> Subject: [Asterisk-Users] AsteriskJava - Queue
>>
>> Hi, I am using AsteriskJava and I have some problems, I will 
>> appreciate any help...
>>
>> My system has the following architecture (in the server side):
>>
>> - An app server (connected to the asterisk console)
>> - An AGI Server (developed with AsteriskJava)
>> - An AGI Script (executed by the above AGI Server)
>>
>> In the client side (Agents answering call center calls):
>>
>> - A softphone
>> - A client program (used to search and register call details)
>>
>> Here is the thing:
>>
>> - From AGI Server I detect that a call is coming from PSTN 
>> and launch the AGI Script
>> - From AGI Script I put the call in the queue and I loose the 
>> control of the call (here is my first confusion)
>> - The agent answer the call (using his/her softphone) and I 
>> get the event from the Asterisk Console with my App Server.
>>
>> Now, I need to play something (TTS, wav, etc) to the caller 
>> based on the client application wich is connected to my App 
>> Server. What I want you to know is that the information to be 
>> played to the caller comes from an external source.
>>
>> So, my two big questions/confusions are:
>>
>> - How can I get the entire control of the call depending on 
>> the status of the call, for example, if the call is in the 
>> queue and I need to play or do something with it, where and 
>> how I have the control? until now, when I put the call in the 
>> queue I loss the control until the caller or the agent hangs the call.
>>
>> - Once the call is answered by the Agent, how can I unlink 
>> the two channels (releasing the agent) to let the caller hear 
>> the text that the agent sent.
>>
>>
>> Thanks in advance,
>>
>> Sebas
>>
>>
>> --
>> Sebastian Silva
>> G R U P O  G A U S S
>> Depto. Sistemas
>> Av. Libertador 6250 4 piso
>> Tl.: 4 706-2222 (int. 121)
>> ssilva at gaussar.com
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-- 
Sebastian Silva
G R U P O  G A U S S
Depto. Sistemas
Av. Libertador 6250 4 piso
Tl.: 4 706-2222 (int. 121)
ssilva at gaussar.com