[Asterisk-Users] Snom-320 badly garbled audio

[Torsten Krueger]

Hello,

On Tue, 20 Sep 2005, Darren Ellis wrote:

> Hello,
>
> I just bought a Snom-320 from ATAComm.  I plugged it into my LAN,
> registered it with *, etc.  All my other SIP gear is Sipura and works
> fine, both on the LAN and over the Internet.
> The new Snom seems like it can't process the audio from the handset
> mic.  A steady tone is garbled, even on the LAN.  I've contacted
> ATAComm, Snom and the company representing Snom in the US.  So far,
> ATAComm hasn't helped at all.  The tech just said "I dunno," and
> referred me to the US Snom rep co.  Snom has replied, but the time zone
> differential and language barrier is making the process tedious.
>
> My * server is running Asterisk 1.0.9, zaptel 1.0.9.1, libpri 1.0.9.
>
> The frustrating part of this is that the Sipura gear works great.  So, I
> have a hard time accepting that it's an * or LAN issue.
>
> Does anyone out there have Snom 320 phones in use?  Are you experiencing
> garbled audio from the handset?  Audio in works fine.  But nobody can
> understand what I say back to them.
>
> I upgraded the Snom-320 to the latest firmware, v4.2, but that did not
> clear the problem.
>
> I've retooled so that I'm forcing ulaw, as I found that some folks have
> had bad luck with GSM.  But I've tried both.

We've had these problems with Snom 190s in conjunction with el-cheapo
5-Port Switches. If you run the Snom in such an environment try using
another (better) switch or if you can attach the el-cheapo switch to the
PC-Port of the Snom.

Regards
Torsten




>
> Thanks
>
> Darren
>
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