[Asterisk-Users] Caller Name: Asterisk reading too fast

[steve at daviesfam.org]

On Fri, 16 Sep 2005, J Thomas wrote:

> I asked my telco to release caller name on the PRI. Earlier they were
> releasing only the phone number. 
> 
> I still did not see the name, but only the number in caller id. Actually
> I now see number twice. When I inquired with them this is the response I
> got:
> 
>       "I ran a trace on your TG.  I see that your switch is
> 	picking up the call so fast that it is not able to pick
> 	up the name. The name is being sent, but I suspect after
> 	it is too late.  This is something that will need to be
> 	corrected in your switch. 
> 
> 	I have attached a sample call out of the trace I performed
> 	this morning."
> 
> They have sent me the trace file.
> 
> Is there a way as it is in Asterisk so that it reads the caller name
> properly?


Sheesh - you should really look after that support contact at your telco.

Than ran a trace, looked at it, understood it and gave you great advice on 
how to solve the problem.

That must be 1 in a 1000 support!

Steve