[Asterisk-Users] Call Wrapup time for agents.

[lenz]

Hi,
QueueMetrics version 0.9.5 rc 2, out today, does the trick and allows  
agent pause monitoring (together with the rest of the stuff).
See http://queuemetrics.loway.it
Thanks
l.


In data Wed, 14 Sep 2005 07:28:51 +0200, Callum McGillivray  
<callummc at ains.net.au> ha scritto:

> Hey Kevin,
>
> That's pretty much what I was looking for - now the killer question...  
> is there a way for me to monitor the total amount of "paused" time for  
> each agent ?
>
> Essentially, I want to give agents the ability to wrap up calls  
> according to their needs, but I also want a team leader to police it and  
> make sure they are not using inordinate amounts of time.
>
> Cheers,
>
> Callum
>
> Kevin P. Fleming wrote:
>
>> Alexander Lopez wrote:
>>
>>> Agents logging out is the prefered method of saying "I can't be  
>>> bothered
>>> right now"
>>
>>
>> CVS HEAD also supports pause/unpause for agents, which allows them to  
>> be unavailable without the queue losing its statistics.
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>
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