[Asterisk-Users] Call Wrapup time for agents.

[Callum McGillivray]

Hi all,

I was wondering if there was a way to deal with "wrap up" time for 
agents slightly better than we do it at the moment.

At the moment, we set a wrap up time of 20 seconds for each of our call 
queues.  The problem with this is that sometimes it's either too long or 
two short.

I would essentially like to have all agents put into wrap up straight 
after a call, and have to dial a couple of digits to tell Asterisk they 
are ready to receive a call again.

That way, if the agent is ready, he could dial the digits straight away, 
or in 3-4 minutes when he has finished what he is doing.

I was also wondering if there might be a way to monitor how much wrap up 
time each agent had used for a day (to make sure that it was not abused).

Anyone have any hints / clues ?

Thanks,

Callum