[Asterisk-Users] ChanSpy

[Alex Kauffmann]

We got it to work by setting the SPYGROUP variable before every dial command
for each group to be monitored and before the call to ChanSpy by the quality
agents.  The way I understood the example, both have to "belong" to the same
SPYGROUP.  So for 2 different groups, crm and sales, we use:

 

[crm-agents-site2]

exten => _[1-6]XXX,1,SetVar(SPYGROUP=CRM)

exten => _[1-6]XXX,2,Dial(IAX2/g2/${EXTEN},15,tTwW)

.

 

[sales-agents-site2]

exten => _[1-6]XXX,1,SetVar(SPYGROUP=SALES)

exten => _[1-6]XXX,2,Dial(IAX2/g2/${EXTEN},15,tTwW)

.

 

[app-chanspy-crm-agents]

exten => _*53,1,SetVar(SPYGROUP=CRM)

exten => _*53,2,ChanSpy(|g(CRM)q)

.

 

[app-chanspy-sales-agents]

exten => _*54,1,SetVar(SPYGROUP=SALES)

exten => _*54,2,ChanSpy(|g(SALES)q)

.

 

You could setup a single app which will prompt you for which group to
monitor and set the variable accordingly.  You could even password protect
each group to selectively allow access.  We found that you can do the same
on the inbound leg of a call to a queue by setting the variable before the
queue command and monitor inbound calls as well.

 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jennifer Hales
Sent: Monday, September 12, 2005 6:17 PM
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] ChanSpy

 

Hi all,

 

Does any one know how to make the "g" option work with Chanspy?  I have done
this and it does not work.

 

[snoop]

include => restricted

exten =>756,1,Set(${SPYGROUP}=1)

exten =>756,2,ChanSpy(Agent,qg)

exten =>756,3,Hangup

 

 

Regards

Jenn Hales

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