[Asterisk-Users] Receptionist

[Colin Anderson]

It'd probably be wise to get an Asterisk consultant involved to come up with
a dialplan that will work for your needs. In my case, I am using AMP with
custom logic being handled by extensions_custom.conf. My dialplan is
extensive, over 100K, so it's probably not of much use to you. However, I
can tell you that the DID / receptionist part is easily handled by AMP. 

-----Original Message-----
From: Gavin Spurgeon [mailto:gsp at leighctc.kent.sch.uk]
Sent: Friday, September 02, 2005 1:49 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Receptionist


Hi Colin/List

<Snip>
1. Assign DID to user
2. Instruct user to tell everyone that the DID number is the *only* number
that they can get ahold of them, so callers *always* call the DID
3. If the user does not pick up, an IVR menu kicks in asking them to press 1
to try the user on their cell or 2 for voicemail
4. Callers to the "main" number get an IVR menu asking 1 for sales 2 for
whatever...and press 0 to go to the receptionist.
5. Transfer procedure for receptionist: Xfer key > Internal extension > OK.
If the guy is on the phone, the IVR menu kicks in.
6. Receptionist has FOP on her screen for extension state
</Snip>

I would love to see the conf files for this kind of setup...
This is 'Exactly' what I am in the middle of trying to do...
any chance of posting the conf files to a www some where ?
(with any password and such removed of course...)

Best Regards


Gavin Spurgeon
Assistant Systems Administrator
gsp at leighctc.kent.sch.uk
http://www.leighctc.kent.sch.uk
Tel: 01322 620501
Fax: 01322 620599
IS HelpDesk : Ext 541



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