[Asterisk-Users] Multitenant Call Center Setup

[Waldo Rubinstein]

I have played with AddQueueMember and it works great. However, there  
is one problem that I have and I hope someone can point me in the  
right direction.

My client's agents rotate seats. This means that if I want to track  
calls by agent, I can't with AddQueueMember. When I look at the CDR,  
it tells me the calls made/received by the station (regardless of  
technology - SIP/AIX/etc). But, at any given point, I don't know  
which agent made the call.

In reality, even with AgentCallBackLogin I can't tell which agent  
made or received the call. Is there a way that I can identify in the  
CDR which agent actually received or placed a call regardless of  
which extension he/she may be sitting on?

Thanks,
Waldo

On Oct 10, 2005, at 12:22 PM, Waldo Rubinstein wrote:

> BJ,
>
> Thanks for the prompt response.
>
> Both my clients work by using the AgentCallBackLogin so that * can  
> send queued calls to them regardless of which SIP phone they're  
> sitting on (sorry I didn't include this in my original email)
>
> You mean to say that if I use AddQueueMember, I could do the same  
> and still be able to have two agents 1001?
>
> Thanks,
> Waldo
>
> On Oct 10, 2005, at 11:38 AM, BJ Weschke wrote:
>
>>  There isn't a way to do it in agents.conf.
>>
>>  That being said though, there are folks that have forgone  
>> agents.conf and have used the AddQueueMember and RemoveQueueMember  
>> commands via both the dial plan and manager interfaces to work  
>> their own agents approach that certainly could be designed to  
>> support a multi-tenant environment.
>>
>>
>> On 10/10/05, Waldo Rubinstein <waldo at trianet.net> wrote:
>> Hi list (again),
>>
>> I have another question which I have not been able to resolve from
>> neither the wiki nor Google.
>>
>> I've been able to configure a multi-tenant setup of asterisk for 2
>> small call centers with no problem, by simply playing with contexts
>> (which I guess is how everyone else is doing it).
>>
>> The problem I have is that I've only been able to configure one
>> global agents.conf file. This restricts my setup in a way that I
>> cannot have two agents 1001, for example if my clients wanted to. Is
>> there a way to overcome this?
>>
>> Thanks,
>> Waldo
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