SV: SV: [Asterisk-Users] Queues and call waiting indication

[jan.sarin at securia.se]

Could you post an example of how you've solved it. I read something about this earlier but didn't quite figure it out. I already use AgentCallbackLogin... And I still don't understand why this behavior isn't standard for queues.

Does this really fix the "agent makes an outgoing call but still recieves calls from the queue"-problem? 

Thanks!

Regards,
Jan

-----Ursprungligt meddelande-----
Från: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] För Adam Goryachev
Skickat: den 18 oktober 2005 15:08
Till: Asterisk Users Mailing List - Non-Commercial Discussion
Ämne: Re: SV: [Asterisk-Users] Queues and call waiting indication

On Tue, 2005-10-18 at 14:35 +0200, jan.sarin at securia.se wrote:
>  Hi,
> 
> This issue has been discussed probably a million times on every asterisk forum in the world and I have the same problem too. Another problem you would have with the agents is that when they make an outgoing call they are not regarded as "busy" by asterisk and it sends more calls to the agent if it has call waiting enabled.
> 
> This behaviour is totally senseless since the whole purouse of queues is to _queue_ the callers until the agent is available. "available" usually means "not on the phone" -- whether or not it's an incoming or outgoing call.
> 
> I "solved" this problem by using single-line clients and phones where you can turn off call wating.

Actually this can simply be solved in your dialplan.... Just use the setgroup/checkgroup values, and use the AgentCallbackLogin instead of AgentLogin ....

This is what I used, and it seems to work quite well so far... well, I haven't actually added the bits for the outbound calls yet on my own system, but I've done it on others, and they seem to be quite happy with it...

Regards,
Adam


_______________________________________________
--Bandwidth and Colocation sponsored by Easynews.com --

Asterisk-Users mailing list
Asterisk-Users at lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users