SV: [Asterisk-Users] Queues and call waiting indication

Tue Oct 18 05:35:35 MST 2005

Hi,

This issue has been discussed probably a million times on every asterisk forum in the world and I have the same problem too. Another problem you would have with the agents is that when they make an outgoing call they are not regarded as "busy" by asterisk and it sends more calls to the agent if it has call waiting enabled.

This behaviour is totally senseless since the whole purouse of queues is to _queue_ the callers until the agent is available. "available" usually means "not on the phone" -- whether or not it's an incoming or outgoing call.

I "solved" this problem by using single-line clients and phones where you can turn off call wating.

//Jan

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Från: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] För afoc at interconnessioni.it
Skickat: den 18 oktober 2005 14:14
Till: asterisk-users at lists.digium.com
Ämne: [Asterisk-Users] Queues and call waiting indication

Hi,

I'm running 1.2 beta1 in a mini call center.

I have 3 queues with 10 operators, and I'm running into some trouble because when all the operators are busy answering call asterisk still sends them more, resulting in a "beep beep" (call waiting) over and over again in Xlite audio.

An easy solution woud be the use of a "single line" user agent, like firefly, still this behaviour does not make any sense to me.

I tried using incominglimit and outgoinglimit in my sip.conf, even if they are deprecated: no luck.

Here is a sample from my queues.conf, something wrong in my setup maybe ?

Tnx for any help!

[ingombranti]

joinempty = strict
maxlen=3
musiconhold = default
announce = annuncio-ingombranti
strategy = rrmemory
servicelevel = 60
timeout = 15
announce-frequency = 15
eventwhencalled = yes

member=>SIP/401
member=>SIP/402
member=>SIP/403
member=>SIP/404
member=>SIP/405
member=>SIP/406
member=>SIP/407
member=>SIP/408
member=>SIP/409
member=>SIP/410

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