[Asterisk-Users] Re: ACD calls to busy agents

[Justin Newman]

> Date: Mon, 17 Oct 2005 14:20:18 -0500
> From: Corey Frang <corey at rockriver.net>
> Subject: Re: [Asterisk-Users] ACD calls to busy agents
>
> So, I'm looking into using PauseQueueMember and unpause queuemember
>
> How the heck to you get Unpause to run, no matter what, after the call
> is over?
>
> The "g" argument to Dial only works when the >called< party hangs up.

Isn't this when you want to Unpause? If the called was still on the line,
wouldn't the agent be busy? If you are thinking that the agent's channel
will still be active after the call, just place the Unpause before you
release the channel (hangup).

Otherwise, with the first senario:

exten => s,1,PauseQueueMember(...)
exten => s,2,Dial(...,g)
exten => s,3,UnPauseQueueMember(...)

You can also add, to trap most conditions:

exten => s,103,UnPauseQueueMember(...)  ; Busy
exten => T,1,UnPauseQueueMember(...)   ; Absolute Timeout
exten => t,1,UnPauseQueueMember(...)   ; Timeout
exten => i,1,UnPauseQueueMember(...)   ; Invalid
exten => h,1,UnPauseQueueMember(...)   ; Hangup

> Using the "h" extension appears to be doing nothing...
>
> Is there any way we could add a feature to the "pausequeuemember" that
> basically says "As long as this channel is open, this member is paused"
> so  that way when they hang up they are unpaused automatically?