[Asterisk-Users] ACD calls to busy agents

[Julian Lyndon-Smith]

Ah, ok, I see what you are getting at.

However, could you not run a macro on connection (to the agents device) 
that then pauses the queue member so that no more calls will come 
through until they are unpaused ?

Julian.

Troy Settle wrote:

>
>
> Julian Lyndon-Smith wrote:
>
>> Tom Rymes wrote:
>>
>>> That's a good idea, but it does not help when the agent receives a  
>>> call from the queue. If an agent has call-waiting enabled (at least  
>>> on our 7940 Ciscos...) the queue will send another incoming call  
>>> while the agent is still on the phone withthe last call sent to 
>>> them  from the queue.
>>>
>>> Is that not the case? Have I misconfigured something?
>>
>>
>>
>> The Queue should not be sending a call to an agent that is marked as 
>> "paused", that is what the pause was desigined for. Are you using 
>> more than 1 queue with the same agent ?
>
>
> When accepting a call from the queue, what mechanism is there to pause 
> the queue member?
>
> Yes, it's possible to pause the agent when she places an outbound call 
> or when recieving a direct-dialed or extention-dialed call, but how do 
> you pause the agent when she accepts a call from the queue?
>
> To the OP:
>
> We too use Cisco 7940s for our office, and what I ended up doing, was 
> turning off call waiting completely, then using the first line 
> appearance for the user's actual extension, and the second line 
> appearance for the call queue.  It's just as annoying as call waiting 
> without getting slammed by queue calls.
>
>