[Asterisk-Users] ACD/queues question

[Pedro Nunes]

Thanks,

That will fix my problem... And agent skills, is that possible too??

Thanks again

Pedro Nunes

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Lorenzo
Emilitri
Sent: quinta-feira, 13 de Outubro de 2005 8:17
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] ACD/queues question


Hello Pedro,
you should do this using agent priority groups; this way first all low  
priority agents are filled, then another group is used up.
Thanks
l.


On Wed, 12 Oct 2005 19:30:43 +0200, Pedro Nunes <pedro.nunes at factis.pt>

wrote:

> Hi there,
>
>
> Does anyone know how to setup an overflow queue? When a call rings on
> the queue A, if all agents were busy, the call goes to the queue B.
>
> If all agents in queue B were busy, then the call stays on both queues
> until somebody answers it.
>
>
> I think this is a basic ACD feature available on most PBX that support
> ACD functionality.
>
> Does anybody knows how to do it with asterisk??
>
>
>
> Thanks in advance
>
>
>
> Pedro Nunes
>
>



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