[Asterisk-Users] ACD/queues question

[Pedro Nunes]

Hi there,

 

Does anyone know how to setup an overflow queue? When a call rings on
the queue A, if all agents were busy, the call goes to the queue B.

If all agents in queue B were busy, then the call stays on both queues
until somebody answers it. 

 

I think this is a basic ACD feature available on most PBX that support
ACD functionality. 

Does anybody knows how to do it with asterisk??

 

 

Thanks in advance

 

 

Pedro Nunes

 

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