[Asterisk-Users] Re: [Chan-sccp-users] Need help with hint and call group

[DRi at b-w-computer.de]

...why don't you put the hints in an own area as like

[watchgroup]
exten => 1,hint,SCCP/101
exten => 2,hint,SCCP/102
exten => 3,hint,SCCP/103
exten => 4,hint,SCCP/104


and then inside sccp.conf:

speeddial = 101,101,1 at watchgroup
speeddial = 102,102,2 at watchgroup
speeddial = 103,103,3 at watchgroup
speeddial = 104,104,4 at watchgroup

as the watchgroup is only used by the hint function it doesn't disturb 
your usual extensions...

best regards

Dirk Rieger

chan-sccp-users-admin at berlios.de wrote on 10.10.2005 23:52:28:

> We have 4 employees and we’re running Cisco 7970 phones.  Each phone has 
a unique SCCP line 
> configured (in the autologin area of the sccp.conf file) for each 
employee.  We have hints set up 
> in the extension.conf file like the following:
> 
> exten => 101,hint,SCCP/101
> exten => 102,hint,SCCP/102
> exten => 103,hint,SCCP/103
> exten => 104,hint,SCCP/104
> 
> We have speeddial= lines set up for all other employees to assign the 
other employees to softkeys.
> All employee lines show up on all phones.
> 
> This works fine.  If employee A is on the phone, all other employees see 
his line as being in use.
> 
> My problem is when we add an auto attendant to the mix.  We want to add 
a new line to the phone 
> called “Tech Support” and have that line ring if someone dials extension 
400.  We have lines 
> SCCP/401-404 (configured in the sccp.conf file on the autologin= line as 
well) set up to display 
> as the “Tech Support” line on each phone.  We have the following in 
extensions.conf:
> 
> exten => 400,1,Dial(SCCP/401&SCCP/402&SCCP/403&SCCP/404,20)
> exten => 400,2,Voicemail(u400 at -internal)
> exten => 400,3,Hangup
> exten => 400,102,Voicemail(b400 at -internal)
> exten => 400,103,Hangup
> 
> When someone calls extension 400, the “Tech Support” line rings on all 
phones.  Great.
> 
> Our problem:
> We want whoever answers the tech support line to show their personal 
line as being in use.
> 
> We have tried adding the following (in addition to the other hints), but 
it doesn’t work:
> 
> exten => 401,hint,SCCP/101
> exten => 402,hint,SCCP/102
> exten => 403,hint,SCCP/103
> exten => 404,hint,SCCP/104
> 
> Theoretically, when a user picks up the “Tech Support” line, it should 
use extension 401, 402, 
> 403, or 404 and therefore show busy next to the users primary extension 
(101, 102, 103 or 104).
> 
> I don’t know if this is an issue with Asterisk (i.e. only allowing one 
hint per extension) or with
> the chan_sccp driver.
> 
> Has anyone found a way to make this work?
> 
> Jordan Bean
> Webcore Technologies, Inc.
> toll 800.584.9950
> voice 512.320.7071
> fax 512.320.7072
> 
>