[Asterisk-Users] Agent Logoff

[Anthony Rodgers]

Others may know better than me, but I don't think so.......

Regards,
-- 
Anthony Rodgers
Business Systems Analyst
District of North Vancouver
Web: http://www.dnv.org
RSS Feed: http://www.dnv.org/rss.asp


On Nov 22, 2005, at 11:02 PM, Marcus Deluigi ((intern)) wrote:

> That helped a little.
> Thanks a lot!
>
> Is there any chance to determine the agent id (defined in agents.conf)
> of a caller?
>
> > -----Original Message-----
> > From: asterisk-users-bounces at lists.digium.com
> > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of
> > Anthony Rodgers
> > Sent: Wednesday, November 23, 2005 2:11 PM
> > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > Subject: Re: [Asterisk-Users] Agent Logoff
> >
> > Hi Marcus,
> >
> > Here's what we do:
> >
> > [agent-login]
> > exten => s,1,NoOp(${AgentUser})
> > exten => s,2,AddQueueMember(${AgentContext}|${AgentChannel})
> > exten => s,3,Wait(1)
> > exten => s,4,Playback(agent-loginok)
> > exten => s,5,Hangup
> > exten => s,103,RemoveQueueMember(${AgentContext}|${AgentChannel})
> > exten => s,104,Wait(1)
> > exten => s,105,Playback(agent-loggedoff) exten => s,106,Hangup
> >
> > [help-desk]
> > exten => s,1,Answer
> > exten => s,2,SetMusicOnHold(default)
> > exten => s,3,DigitTimeout,5
> > exten => s,4,ResponseTimeout,10
> > exten => s,5,SetVar(AgentContext=${CONTEXT})
> > exten => s,6,SetVar(AgentChannel=${CHANNEL})
> > exten => s,7,Cut(AgentChannel=AgentChannel,-,1)
> > exten => s,8,Cut(AgentUser=AgentChannel,/,2)
> > exten => s,9,NoOp(${AgentUser})
> > ; help-desk agents
> > exten => s,10,GotoIf($[$["${AgentUser}" = "davidb"] | $["$
> > {AgentUser}" = "karenj"] | $["${AgentUser}" = 
> "laurp"]]?agent-login,s,
> > 1:)
> > exten => s,11......... (rest of queue)
> >
> > exten => 2313,1,Goto,help-desk|s|
> > 1
> >
> > What this basically means is that if an agent calls the queue
> > from their own phone, it logs them in or out as appropriate
> > without the need for passwords or anything.
> >
> > Does this look like it might help?
> >
> > Regards,
> > --
> > Anthony Rodgers
> > Business Systems Analyst
> > District of North Vancouver
> > Web: http://www.dnv.org
> > RSS Feed: http://www.dnv.org/rss.asp
> >
> >
> > On 22-Nov-05, at 10:01 PM, Marcus Deluigi ((intern)) wrote:
> >
> > >
> > > Hi.
> > >
> > > Another agent question: is it possible to put an agentlogoff on an
> > > extension, without dialing a '#' for a password?
> > > Something like:
> > > exten => 702,1,AgentCallbackLogin(,,'#'@interncall)
> > > But it does not work, because asterisk does not except '#'
> > as a valid
> > > extension ...
> > >
> > > A perl skript would also help me ..
> > >
> > > Greetings,
> > > Marcus
> > >
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