[Asterisk-Users] Agent Logoff

[Anthony Rodgers]

Hi Marcus,

Here's what we do:

[agent-login]
exten => s,1,NoOp(${AgentUser})
exten => s,2,AddQueueMember(${AgentContext}|${AgentChannel})
exten => s,3,Wait(1)
exten => s,4,Playback(agent-loginok)
exten => s,5,Hangup
exten => s,103,RemoveQueueMember(${AgentContext}|${AgentChannel})
exten => s,104,Wait(1)
exten => s,105,Playback(agent-loggedoff)
exten => s,106,Hangup
                          
[help-desk]
exten => s,1,Answer
exten => s,2,SetMusicOnHold(default)
exten => s,3,DigitTimeout,5
exten => s,4,ResponseTimeout,10
exten => s,5,SetVar(AgentContext=${CONTEXT})
exten => s,6,SetVar(AgentChannel=${CHANNEL})
exten => s,7,Cut(AgentChannel=AgentChannel,-,1)
exten => s,8,Cut(AgentUser=AgentChannel,/,2)
exten => s,9,NoOp(${AgentUser})
; help-desk agents
exten => s,10,GotoIf($[$["${AgentUser}" = "davidb"] | $["$ 
{AgentUser}" = "karenj"] | $["${AgentUser}" = "laurp"]]?agent-login,s, 
1:)
exten => s,11......... (rest of queue)

exten => 2313,1,Goto,help-desk|s| 
1                                                                    
                    
What this basically means is that if an agent calls the queue from  
their own phone, it logs them in or out as appropriate without the  
need for passwords or anything.

Does this look like it might help?

Regards,
-- 
Anthony Rodgers
Business Systems Analyst
District of North Vancouver
Web: http://www.dnv.org
RSS Feed: http://www.dnv.org/rss.asp


On 22-Nov-05, at 10:01 PM, Marcus Deluigi ((intern)) wrote:

>
> Hi.
>
> Another agent question: is it possible to put an agentlogoff on an
> extension, without dialing a '#' for a password?
> Something like:
> exten => 702,1,AgentCallbackLogin(,,'#'@interncall)
> But it does not work, because asterisk does not except '#' as a valid
> extension ...
>
> A perl skript would also help me ..
>
> Greetings,
> Marcus
>
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