[Asterisk-Users] Server Side AgentCallbackLogin
Chuck Bunn
chuck.bunn at networkdoc.com
Tue Nov 22 08:54:07 MST 2005
Hi,
Got here and you will see an example of an automated login.
http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20AgentCallbackLogin
Also the AgentCallbackLogin can be passed parameters automatically when
the extension is dialed.
exten => 801,1,AgentCallbackLogin(${EXTEN:1},,${CALLERIDNUM}@context)
Thanks
Jason Lixfeld wrote:
> Here's what I'm trying to do.. We have a small system, there are
> only two of us. We both do sales and we both do support. We like
> Queues better than music on hold with a bunch of dials happening in
> the background to try our phones, then cells, etc. Problem is, we
> don't like the idea of having to login to a queue and are wondering
> if there is a way to force/automatically log agents into a queue
> without having to do anything on the phone; have it be server side
> that is. I'm thinking some sort of cron job that runs every minute
> or five to make sure all expected agents (my partner and I) are in
> the queue and if not, log us in. The extentions we use to enter the
> queue are find-me extensions so if we aren't at our desks, calls will
> hit our cells.
>
> Like I said, we know we can do this by doing some excessive dialplan
> authoring, but we'd rather use the pre-build Queues -- they do
> everything we need/want, except the autologin part. Anyone know how
> we can solve this?
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