[Asterisk-Users] multi tenant with queues

[Lenz]

You could use a prefix-based agent numbering scheme, like Agent/XXYYY  
where XX is your customer code and YYY their own agent number. When  
showing activity to a customer, you strip the XX part or you may leave it  
alone, as it makes no big confusion to the client.
Yours,
l.



On Fri, 18 Nov 2005 01:13:09 +0100, snacktime <snacktime at gmail.com> wrote:

> I'd like some feedback on my solution so far for using queues in a multi
> tenant configuration. For most of the configuration files I've been able  
> to
> use a naming scheme for the context names, which works nicely for making
> multi tenant fairly transparent. However that won't work for everything  
> and
> queues is one of them.
>
> In queues.conf the naming scheme will work for defining a queue. It won't
> work for the agents though as they all have to have unique names. My  
> thought
> is to create a pool of available agent numbers, and the web gui for the
> tenants will let the tenant pick the agent numbers they want to assign  
> out
> of the pool. As numbers are used they are taken out of the pool, and as  
> they
> become available they go back into the pool. The downside to this is  
> that a
> tenant won't get to pick the exact numbers they want, but that doesn't  
> seem
> like too much of a compromise for a multi tenant system.
>
> Anyone have any better ideas?
>
> Chris



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