[Asterisk-Users] Agent not ready

[Matt Riddell]

BJ Weschke wrote:
> On 11/16/05, Marcus Deluigi (intern) <i-mardel at wicresoft.com> wrote:
> 
>>A stupid question, but is it possible to use the PauseQueueMember
>>function with AgendLogin?
>>
>>Whenever I use AgendLogin, I have a connection and the agend cannot dial
>>another extension to pause.
>>Creating a new line does not help, because the server returns 403
>>(forbidden).
>>
>>If I use AgendCallbackLogin, I have no log entry about the logout,
>>because there is no AgendLogout.
>>So I don't want to use that function  ...
>>
>>My dialplan looks like this:
>>exten => 101,1,Playback(welcome)
>>exten => 101,2,AgentLogin()
>>exten => 102,1,PauseQueueMember(|Agent/1001)
>>exten => 103,1,UnpauseQueueMember()
>>
>>I tried various parameters for PauseQueueMember, but the CIL does not
>>even show an entry on dialing 102, after the connection is established
>>with the extension 101
>>
>>
>>>-----Original Message-----
>>>From: asterisk-users-bounces at lists.digium.com
>>>[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of
>>>BJ Weschke
>>>Sent: Wednesday, November 16, 2005 1:38 PM
>>>To: Asterisk Users Mailing List - Non-Commercial Discussion
>>>Subject: Re: [Asterisk-Users] Agent not ready
>>>
>>> You can pause a queue member using the PauseQueueMember function.
>>>
>>>On 11/16/05, Marcus Deluigi (intern) <i-mardel at wicresoft.com> wrote:
>>>
>>>>Hi!
>>>>
>>>>Is it possible for an agent (member of a queue) to set its
>>>
>>>status to
>>>
>>>>"not ready", e.g. if he has to do some work after a call? And is it
>>>>possible to record that time?
>>>>
>>>>I mean except of hanging up the phone and logging in to the queue
>>>>again ...
>>>>
> 
> 
>  Using AgentCallBackLogin with just # as the extension to call back to
> I believe will log the agent out, so that's your solution for use with
> callbacklogin.
> 
>  PQM and UPQM are v1.2 functions so you must make sure that you are
> running 1.2 for them to work, but you also must dial 102 or 103 in
> your dial plan as a new call. You cannot dial them from a connected
> agent connection using AgentLogin and expect them to work, so look at
> the solution above for possibly using AgentCallBackLogin instead of
> AgentLogin because that's what it sounds like you want to use.

You could maybe assign them to a featuremap in features.conf.

-- 
Cheers,

Matt Riddell
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