[Asterisk-Users] Possible bug in agent monitoring

[Julian Lyndon-Smith]

Done. Done. Done :)

http://bugs.digium.com/view.php?id=5762

Julian.

BJ Weschke wrote:
> On 11/15/05, Julian Lyndon-Smith <asterisk at dotr.com> wrote:
>> Bad form replying to my own post, but I'm getting my ass chewed here
>> because we need to listen to a call I think has been trashed ;)
>>
>> I've now tried using the Monitor command:
>>
>> 1) Incoming Call Answered By Extension A
>> 2) Conversation between caller and A
>> 3) A decides to transfer call to B
>> 4) A talks to B
>> 5) A transfers to B
>> 6) B has conversation with caller
>> 7) Hangup.
>>
>> This results in the full call being recorded. (up to point 7)
>>
>> 1) Incoming Call Answered By Queue
>> 2) Queue Calls Agent A
>> 3) Agent A confirms ready to talk
>> 4) Conversation between caller and Agent A
>> 5) Agent A decides to transfer call to Extension B
>> 6) Agent A talks to extension B
>> 7) Agent A transfers to extension B
>> 8) Extension B has conversation with caller
>> 9) Hangup.
>>
>> This results in the call being recorded, but only up to point 6 (actuall
>> y to point 5 - between 5 and 6 is only the sound from the caller, i.e.
>> not the conversation between A and B - that's a different call)
>>
>> As you can see, we are now missing the conversation between the caller
>> and Extension B.
>>
>> I really need an answer to this - even if it is a pointer to the code so
>> that I can start looking for the problem.
>>
>> I would do away with the agent recording and record through the
>> dialplan, but I have some queues that use members and not agents.
>>
>> AARRGGHH. ;)
>>
>> Julian
>>
>>
>> Julian Lyndon-Smith wrote:
>>> using CVS-HEAD (CVS-D2005.10.28.07.54.07-11/13/05-08:33:54)
>>>
>>> We monitor (record) all inbound calls to our queues, using
>>> recordagentcalls=yes and recordformat=gsm in the agents.conf file.
>>>
>>> If a call comes in to a queue, and is answered by an agent (let's say
>>> 6001) then I have a recording for agent-6001-xxx-yyy.gsm.
>>> if the agent wants to transfer the call to another agent (an attended
>>> xfer), then the recording is terminated at the exact time the inbound
>>> call is transferred to the second agent.
>>>
>>> Anyone seen this ?
>>>
> 
>  Please open a bug on http://bugs.digium.com/
> 
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