[Asterisk-Users] Possible bug in agent monitoring

[Julian Lyndon-Smith]

Bad form replying to my own post, but I'm getting my ass chewed here 
because we need to listen to a call I think has been trashed ;)

I've now tried using the Monitor command:

1) Incoming Call Answered By Extension A
2) Conversation between caller and A
3) A decides to transfer call to B
4) A talks to B
5) A transfers to B
6) B has conversation with caller
7) Hangup.

This results in the full call being recorded. (up to point 7)

1) Incoming Call Answered By Queue
2) Queue Calls Agent A
3) Agent A confirms ready to talk
4) Conversation between caller and Agent A
5) Agent A decides to transfer call to Extension B
6) Agent A talks to extension B
7) Agent A transfers to extension B
8) Extension B has conversation with caller
9) Hangup.

This results in the call being recorded, but only up to point 6 (actuall 
y to point 5 - between 5 and 6 is only the sound from the caller, i.e. 
not the conversation between A and B - that's a different call)

As you can see, we are now missing the conversation between the caller 
and Extension B.

I really need an answer to this - even if it is a pointer to the code so 
that I can start looking for the problem.

I would do away with the agent recording and record through the 
dialplan, but I have some queues that use members and not agents.

AARRGGHH. ;)

Julian


Julian Lyndon-Smith wrote:
> using CVS-HEAD (CVS-D2005.10.28.07.54.07-11/13/05-08:33:54)
> 
> We monitor (record) all inbound calls to our queues, using 
> recordagentcalls=yes and recordformat=gsm in the agents.conf file.
> 
> If a call comes in to a queue, and is answered by an agent (let's say 
> 6001) then I have a recording for agent-6001-xxx-yyy.gsm.
> if the agent wants to transfer the call to another agent (an attended 
> xfer), then the recording is terminated at the exact time the inbound 
> call is transferred to the second agent.
> 
> Anyone seen this ?
> 
> Julian
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