[Asterisk-Users] sill looking for a provider

[gw at adcomcorp.com]

 I tend to agree with you, my experience with Teliax has been decent,
and getting better.  If only I could get to them at under 20ms though,
right now my latency is about 75ms whereas voipjet comes through at
19ms.

Greg
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Cullin J.
Wible
Sent: Saturday, November 05, 2005 8:51 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] sill looking for a provider

We have been using Teliax (www.teliax.com) for a while now and have 3
accounts with them (one for each of our asterisk servers). They've had
their ups and downs but have been working to improve their support and
now we are now able to speak with someone during their business hours
(8-5PM MST). 

There was recently an issue with a high-latency link between our
backbone and their backbone providers. We called them about it to find
out that they had already escalated the issue with the backbone carrier
and the issue was resolved. The long and short of it is that when we
have had issues (which are few and far between) they have been quickly
resolved.

There is no question in my mind that a growing industry and growing
companies are going to face customer service issues. It's bad for us
now, but I think it's a good sign for the open source VoIP community. I
think patience is key.

Originally we looked at a number of carriers, based on the following
requirements:

1) Be located in the US.
2) Have a customer support phone number and answer the phone.
3) Accept major credit cards and automatically bill my account (no need
to "recharge" via pay-pal).
4) Allow for business/corporate usage.
5) Support IAX and g726/g729 codec's
6) Support Set Caller ID
7) Support multiple-inbound DID's

We didn't care about call forwarding, voicemail, 3-way calling or any of
the other features that must residential carriers tout as features. I
wish I had done my research a but more formally, but the answer after
about a week of research and test accounts was to use Teliax.

Hope that helps.

Cullin J. Wible
President & CEO
Algorim Technologies, LLC
212-535-3238 x102
cwible at algorim.com
 
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Piotr A.
Sygula
Sent: Friday, November 04, 2005 6:44 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] sill looking for a provider

That concept is not bad; except when the CEO from the same company as
the tech that calls all the time happens to call you from what appears
to be the same caller id, and the CEO ends up hearing rap or hard
rock...


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Paul
Sent: Friday, November 04, 2005 5:32 PM
To: jason at a2artifacts.com; Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: Re: [Asterisk-Users] sill looking for a provider

Jason Brashear wrote:

> Is there a provider that has good support and answers the phone? (=
>
> I need to get lines for my Asterisk server and want to move from 
> broadvoice.com.
>
> So far I haven't been able to get anyone on the phone.
>
> Too funny...
>
I was able to get them on the phone today but it means waiting on hold a
very very long time.

Maybe I should look for a provider that uses good quality comedy instead
of music on hold?

Even better we could add a feature to asterisk where you set your
preference. Press 1 for rock, 2 for rap, etc. and the system uses your
caller ID to remember that for subsequent calls.

The latest acronym is the industry is HOIP. That stands for hold over
IP. Rumors are that it will be patented in the US soon.

You've been a great audience. Thank you very much.


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