[Asterisk-Users] VoiPSupply Dot Com

Thu May 26 15:08:06 MST 2005

About this business with the distraction of the Cisco licenses...  Seems 
most have put the brunt of the focus of my gripe on that.

It's not the licenses, that's like 10% of the problem.  One can always buy 
licenses...  But the 16 man hours I wasted waiting for the across-town 
overnight shipment vastly outweighed the cost of the licenses.

The main gripe is:
It's the fact that the next-day delivery for across town was two days late.
Add to that the fact that it was shipped to the Bill-To address and not the 
Ship-To address.
Thereby causing me to bill out 16 hours of my time (which isn't cheap), for 
sitting on my hands.

THAT IS THE PROBLEM!
I thought it was worth mentioning the SIP licenses so others would be in 
the know as well.

Seems Gregory reckons himself an expert on HTML design...

About the KTE site:
I don't author the ken-ton.com site.
Ken-Ton doesn't specialize in HTML authoring, graphics, or the like.
What Ken-Ton does specialize in is electronics engineering and research.

We've been using VOIP since 1995 combined with Wireless to link the two 
facilities.
Ken-Ton.com has been on the Internet as early as 1992, a subdomain of 
exucom.com at the time.

So, yes...  The web page is a might bit outdated, matter of fact I doubt 
that it's been touched or updated since 1996.

But...  With that ugly page, it's still been in business since 1975, and is 
doing quite well I might add.

PS: Ken-Ton is currently looking for someone to re-vamp the site, but it's 
not a real high priority.  However, if someone reading this has a web 
portfolio with some references you might try contacting Joe about it.  He's 
mentioned it to me several times this year, but I have bigger fish to fry 
than look for some HTML authors.

SUMMARY:

Voip Supply - Good, however if your project is time critical your mileage 
may vary.  Tech Support is awesome.  They don't do 30 day terms, so if 
you're thinking of quantity purchases you may consider another distributor.

I'll still buy stuff from them, and I'll still recommend them for the 
occasional user who wants to get a Sipura, or Digium card to play 
with.  But if it's time critical I can't recommend them.

Does that clear things up any???

At 02:35 AM 5/26/2005, you wrote:
>Content-class: urn:content-classes:message
>Content-Type: multipart/alternative;
>         boundary="----_=_NextPart_001_01C561BD.0B0A3F02"
>
>OMG!  Has anyone tried to visit <http://www.ken-ton.com>www.ken-ton.com?
>
>It's a laugh!  Explains his whole email.
>
>Heh...
>
>Greg
>
>
>
>----------
>From: asterisk-users-bounces at lists.digium.com 
>[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Karl J. 
>Vesterling
>Sent: Wednesday, May 25, 2005 1:29 PM
>To: Asterisk Users Mailing List - Non-Commercial Discussion
>Cc: jscinta at ken-ton.com
>Subject: Re: [Asterisk-Users] VoiPSupply Dot Com
>
>
>We just bought (a couple weeks ago) Qty 6 Cisco Phones from them.
>There was no licenses with the phones...  Go figure...  So, evidently 
>they're supposed to be new, and one would expect they come with the 
>license, but alas no license.
>
>We discovered this during our initial purchase of a few Sipura Units and 
>(2) Cisco 7960 Phones.
>
>When we purchased the (6) additional Cisco 7960's it would seem that no 
>only was there no license (as expected), but the phone itself was 
>configured with an unknown password and they weren't consistent with the 
>Firmware versions installed.  Needless to say upgrading these to the 
>latest SIP Firmware was quite the difficult task.
>
>Also worthy of note is that I flew to the location where we were deploying 
>these units (Buffalo NY, which oddly enough is the home town of 
>Voip-Supply) and they had shipped the purchased items to the Bill-To 
>address instead of the Ship-To address.
>
>Add to that the packages were a day late, and since the Bill-To address is 
>residential they didn't arrive until 4:55PM on a Friday.
>
>I had arrived, and anticipated their arrival Thursday AM.
>
>In short, I wound up sitting on my hands with my thumb stuck in an 
>extremely uncomfortable place for 16 hours eagerly anticipating the 
>arrival of the purchased items.
>
>Here's the kicker.  Since we purchased two MediaTrix 1204's I was 
>expecting to be able to get in touch with their technical support if I had 
>difficulties.  Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - 
>Fri Eastern.  No dice there...  Can you say "Show Stopper" ???
>
>So, not only did I sit on my hands for 16 hours, but this caused me TONS 
>of grief since my regular 9 - 5 job here in DC occupies that spectrum of 
>my time, and the Thursday and Friday when I was expecting delivery was 
>personal time that I took off from work to do this side project.
>
>SUMMARY:
>
>If you call Voip-Supply and the person that answers the call is named 
>Damon, ask for someone else.
>
>On the other hand, feel free to recommend Damons incredibly astounding and 
>unique customer service abilities to all your competitors.
>
>
>At 12:37 AM 5/18/2005, you wrote:
>>I tried calling their toll free number and toll number last week in the 
>>morning and afternoon and was handed a recording saying this number is no 
>>longer in service.  The web site was up but there was no message on the 
>>site as to why the phone numbers were not working.
>>
>>I just called the number now and it is working.
>>
>>Being around the internet for a quite a long time this gives me an uneasy 
>>feeling.  I have seen company's start to go under and pull the plug when 
>>they get into financial trouble(not being able to pay the bills) and run 
>>with the customers money.  I have had this happen to me on 2 occasions. 
>>Just the woes of doing business on the net.
>>
>>Being in Canada it makes it very difficult to find companies that will 
>>ship COD from the US.  If I was to order I would only order COD from now 
>>on from VoipSupply.
>>
>>I have ordered product from VoipSupply and received the product.  I will 
>>not be ordering more product do to this outage of the phones with no 
>>explanation.
>>
>>Just my 2cents.
>>
>>
>>
>>
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>
>
>Best Regards,
>Karl J. Vesterling
>E-Mail: kjv at ken-ton.com
>
>----------
>Telephone:
>Washington DC: (202) 448-3009 Extension 0
>Annapolis MD: (240) 524-6706 Extension 0
>Bethesda MD: (301) 576-3014 Extension 0
>Niagara Falls NY: (716) 286-9175 Extension 0
>Buffalo NY: (716) 608-1121 Extension 0
>
>----------
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>
>----------
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Best Regards,
Karl J. Vesterling
E-Mail: kjv at ken-ton.com

----------
Telephone:
Washington DC: (202) 448-3009 Extension 0
Annapolis MD: (240) 524-6706 Extension 0
Bethesda MD: (301) 576-3014 Extension 0
Niagara Falls NY: (716) 286-9175 Extension 0
Buffalo NY: (716) 608-1121 Extension 0

----------
Yahoo Messenger: karl_vesterling
ICQ: 1548052
AOL Instant Messenger: n2vqm

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