[Asterisk-Users] VoiPSupply Dot Com

Gregory Wiktor - ADCom Corp. gw at adcomcorp.com
Wed May 25 23:20:47 MST 2005 

I agree that voipsupply is great!  Now can we end this thread?  So they
had phone problems, so what.  As for the license issues, that is not
their problem.  If cisco is a pain about licenses it's cisco's issue.
Sometimes I have secretaries that just fail to show up.  I think we can
live with it and admit that voipsupply is a decent reseller.   I have
seen some ship delays, but in reality they are a business and want to
make customers happy.  

How often has there been an open source project with real companies
involved in support and sales?  I cannot recall any that survived the
dot com boom.

If you look at some of the voip service companies out there reselling
termination, you will find that voipsupply is on a much better track.
They are running their operation like a professional catalog company.  I
forsee they will be around for a long time.

Just my 2 cents.

Greg

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Tom Hayden
Sent: Wednesday, May 25, 2005 9:12 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] VoiPSupply Dot Com

VoIPSupply has given me some of the best customer service I've ever
received ANYWHERE. period. I called their 800 number and spoke with Dave
(David?) and he advised me on purchases and hooked me up with everything
I wanted/needed!

Thanks VoIPSupply!

--
Tom Hayden

On 5/25/05, Karl J. Vesterling <kjv at ken-ton.com> wrote:
>  
>  VoipSupply tech support is awesome...  I'll second that observation.
> 
> 
>  
>  At 06:51 PM 5/25/2005, you wrote:
>  
> I have followed this thread but didn't say anything until I read this

> one, since I think that the problems he had with VoipSupply.com were  
> the writers fault and not voipsupply.coms.
>  So here I start, I have purchased from voipsupply.com over 120 phones

> (Polycom, Cisco, Sipura, Uniden) the last few weeks. I have never had

> a technical or other sales problem with them, not even shipping, of  
> course when I order large quantities I don't expect next day delivery,

> it's more like 10 days. But whenever I ordered smaller quantities they

> were shipped the day they were ordered. I even tried by ordering  
> direct from their site without calling the sale rep I usually use, so

> that I don't get special attention, and viola it was shipped that same

> day. As for technical support, I can only say that I couldn't ask for

> something better, they are very good in supporting as much as they  
> have to go (new firmwares, deployment examples, and so on).
> 
>  On 5/25/05, Karl J. Vesterling <kjv at ken-ton.com> wrote:
>  >
>  >  We just bought (a couple weeks ago) Qty 6 Cisco Phones from them.
>  >  There was no licenses with the phones...  Go figure...  So, 
> evidently  > they're supposed to be new, and one would expect they 
> come with the license,  > but alas no license.
>  >
> 
>  Really, since when does it come with a license?
> http://www.voipsupply.com/product_info.php?manufacturers_id=10&product
> s_id=356  They don't even say that it comes with the license. Anyhow 
> why do you  want the license? It's only needed for call manager. Try 
> dealing with  Cisco and they will tell you $300 + without the license.

> I'm coming  from there.
> 
>  >  We discovered this during our initial purchase of a few Sipura 
> Units and  > (2) Cisco 7960 Phones.
> 
>  So if you went ahead and purchased 6 more, you obviously knew whats 
> going on.
> 
>  >  When we purchased the (6) additional Cisco 7960's it would seem 
> that no  > only was there no license (as expected),  as your ignorance

> expected.
>  > But the phone itself was configured  > with an unknown password and

> they weren't consistent with the Firmware  > versions installed.  
> Needless to say upgrading these to the latest SIP  > Firmware was 
> quite the difficult task.
> 
>  Cisco ships them with SCCP, so why to you expect voipsupply.com to 
> change it?
>  Nowhere is it mentioned that it will be preloaded with sip.
> http://www.voipsupply.com/product_info.php?manufacturers_id=10&product
> s_id=356
> 
>  Difficult task? really? so is eating and sleeping, if you haven't got

> the time (I haven't, at least not always).
>   
>  >  Also worthy of note is that I flew to the location where we were 
> deploying  > these units (Buffalo NY, which oddly enough is the home 
> town of
> Voip-Supply)
>  > and they had shipped the purchased items to the Bill-To address 
> instead of  > the Ship-To address.
> 
>  This makes me think that you didn't either:
>  Ask them to ship to another place, or the Ship-To address wasn't  
> registered with your bank, before you check out the web site clearly  
> states, that if your shipping address is not on file with your bank it

> will be shipped to your bill to address.
> 
>  >
>  >  Add to that the packages were a day late, and since the Bill-To 
> address is  > residential they didn't arrive until 4:55PM on a Friday.
> 
>  So why didn't you call UPS or Fedex to fight about this, nothing to 
> do  with Voipsupply.com, unless you ordered it way early in the day, 
> and  they shipped it the day afterwards.
>  Residential address? I don't see how this is voipsupply.coms fault.
>  Looks more like your fault to me.
> 
>  >
>  >  I had arrived, and anticipated their arrival Thursday AM.
> 
>  No ones fault what you thought, anticipated, or ate that morning.
> 
>  >  In short, I wound up sitting on my hands with my thumb stuck in an

> > extremely uncomfortable place for 16 hours eagerly anticipating the 
> arrival  > of the purchased items.
> 
>  I really want to know where that thumb was stuck, any chase of you  
> revealing that? Please??????
> 
>  >
>  >  Here's the kicker.  Since we purchased two MediaTrix 1204's I was 
> expecting  > to be able to get in touch with their technical support 
> if I had  > difficulties.  Alas, Mediatrix business hours are 9:00AM -

> 5:00PM Mon - Fri  > Eastern.  No dice there...  Can you say "Show 
> Stopper" ???
> 
>  I thought this was a voipsupply dot com thread.
> 
>  >
>  >  So, not only did I sit on my hands for 16 hours, but this caused 
> me TONS of
> 
>  OK, this gives me some clue at where you thumb was, oh my god for 16

> hours? that really hurts. Can you still type with 10 fingers?????
> 
>  > grief since my regular 9 - 5 job here in DC occupies that spectrum 
> of my  > time, and the Thursday and Friday when I was expecting 
> delivery was personal  > time that I took off from work to do this 
> side project.
> 
>  Well I thought that the grief was because of the uncomfortable  
> position with your thumb and hands, but never mind.
> 
>  >
>  >  SUMMARY:
>  >
>  >  If you call Voip-Supply and the person that answers the call is 
> named  > Damon, ask for someone else.
>  >
>  >  On the other hand, feel free to recommend Damons incredibly 
> astounding and  > unique customer service abilities to all your 
> competitors.
>  >
>  >
>  >
>  _______________________________________________
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>  
>  Best Regards,
>  Karl J. Vesterling
>  E-Mail: kjv at ken-ton.com
>  ________________________________
>  Telephone:
>  Washington DC: (202) 448-3009 Extension 0  Annapolis MD: (240) 
> 524-6706 Extension 0  Bethesda MD: (301) 576-3014 Extension 0  Niagara

> Falls NY: (716) 286-9175 Extension 0  Buffalo NY: (716) 608-1121 
> Extension 0  ________________________________  Yahoo Messenger: 
> karl_vesterling
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>  
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--
Tom
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