[Asterisk-Users] VoiPSupply Dot Com
Tom Hayden
thayden at gmail.com
Wed May 25 18:12:10 MST 2005
VoIPSupply has given me some of the best customer service I've ever
received ANYWHERE. period. I called their 800 number and spoke with
Dave (David?) and he advised me on purchases and hooked me up with
everything I wanted/needed!
Thanks VoIPSupply!
--
Tom Hayden
On 5/25/05, Karl J. Vesterling <kjv at ken-ton.com> wrote:
>
> VoipSupply tech support is awesome... I'll second that observation.
>
>
>
> At 06:51 PM 5/25/2005, you wrote:
>
> I have followed this thread but didn't say anything until I read this
> one, since I think that the problems he had with VoipSupply.com were
> the writers fault and not voipsupply.coms.
> So here I start, I have purchased from voipsupply.com over 120 phones
> (Polycom, Cisco, Sipura, Uniden) the last few weeks. I have never had
> a technical or other sales problem with them, not even shipping, of
> course when I order large quantities I don't expect next day delivery,
> it's more like 10 days. But whenever I ordered smaller quantities they
> were shipped the day they were ordered. I even tried by ordering
> direct from their site without calling the sale rep I usually use, so
> that I don't get special attention, and viola it was shipped that same
> day. As for technical support, I can only say that I couldn't ask for
> something better, they are very good in supporting as much as they
> have to go (new firmwares, deployment examples, and so on).
>
> On 5/25/05, Karl J. Vesterling <kjv at ken-ton.com> wrote:
> >
> > We just bought (a couple weeks ago) Qty 6 Cisco Phones from them.
> > There was no licenses with the phones... Go figure... So, evidently
> > they're supposed to be new, and one would expect they come with the
> license,
> > but alas no license.
> >
>
> Really, since when does it come with a license?
> http://www.voipsupply.com/product_info.php?manufacturers_id=10&products_id=356
> They don't even say that it comes with the license. Anyhow why do you
> want the license? It's only needed for call manager. Try dealing with
> Cisco and they will tell you $300 + without the license. I'm coming
> from there.
>
> > We discovered this during our initial purchase of a few Sipura Units and
> > (2) Cisco 7960 Phones.
>
> So if you went ahead and purchased 6 more, you obviously knew whats going
> on.
>
> > When we purchased the (6) additional Cisco 7960's it would seem that no
> > only was there no license (as expected),
> as your ignorance expected.
> > But the phone itself was configured
> > with an unknown password and they weren't consistent with the Firmware
> > versions installed. Needless to say upgrading these to the latest SIP
> > Firmware was quite the difficult task.
>
> Cisco ships them with SCCP, so why to you expect voipsupply.com to change
> it?
> Nowhere is it mentioned that it will be preloaded with sip.
> http://www.voipsupply.com/product_info.php?manufacturers_id=10&products_id=356
>
> Difficult task? really? so is eating and sleeping, if you haven't got
> the time (I haven't, at least not always).
>
> > Also worthy of note is that I flew to the location where we were
> deploying
> > these units (Buffalo NY, which oddly enough is the home town of
> Voip-Supply)
> > and they had shipped the purchased items to the Bill-To address instead
> of
> > the Ship-To address.
>
> This makes me think that you didn't either:
> Ask them to ship to another place, or the Ship-To address wasn't
> registered with your bank, before you check out the web site clearly
> states, that if your shipping address is not on file with your bank it
> will be shipped to your bill to address.
>
> >
> > Add to that the packages were a day late, and since the Bill-To address
> is
> > residential they didn't arrive until 4:55PM on a Friday.
>
> So why didn't you call UPS or Fedex to fight about this, nothing to do
> with Voipsupply.com, unless you ordered it way early in the day, and
> they shipped it the day afterwards.
> Residential address? I don't see how this is voipsupply.coms fault.
> Looks more like your fault to me.
>
> >
> > I had arrived, and anticipated their arrival Thursday AM.
>
> No ones fault what you thought, anticipated, or ate that morning.
>
> > In short, I wound up sitting on my hands with my thumb stuck in an
> > extremely uncomfortable place for 16 hours eagerly anticipating the
> arrival
> > of the purchased items.
>
> I really want to know where that thumb was stuck, any chase of you
> revealing that? Please??????
>
> >
> > Here's the kicker. Since we purchased two MediaTrix 1204's I was
> expecting
> > to be able to get in touch with their technical support if I had
> > difficulties. Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon -
> Fri
> > Eastern. No dice there... Can you say "Show Stopper" ???
>
> I thought this was a voipsupply dot com thread.
>
> >
> > So, not only did I sit on my hands for 16 hours, but this caused me TONS
> of
>
> OK, this gives me some clue at where you thumb was, oh my god for 16
> hours? that really hurts. Can you still type with 10 fingers?????
>
> > grief since my regular 9 - 5 job here in DC occupies that spectrum of my
> > time, and the Thursday and Friday when I was expecting delivery was
> personal
> > time that I took off from work to do this side project.
>
> Well I thought that the grief was because of the uncomfortable
> position with your thumb and hands, but never mind.
>
> >
> > SUMMARY:
> >
> > If you call Voip-Supply and the person that answers the call is named
> > Damon, ask for someone else.
> >
> > On the other hand, feel free to recommend Damons incredibly astounding
> and
> > unique customer service abilities to all your competitors.
> >
> >
> >
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>
> http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
> Best Regards,
> Karl J. Vesterling
> E-Mail: kjv at ken-ton.com
> ________________________________
> Telephone:
> Washington DC: (202) 448-3009 Extension 0
> Annapolis MD: (240) 524-6706 Extension 0
> Bethesda MD: (301) 576-3014 Extension 0
> Niagara Falls NY: (716) 286-9175 Extension 0
> Buffalo NY: (716) 608-1121 Extension 0
> ________________________________
> Yahoo Messenger: karl_vesterling
> ICQ: 1548052
> AOL Instant Messenger: n2vqm
> ________________________________
>
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>
> http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
--
Tom
More information about the asterisk-users
mailing list