[Asterisk-Users] CallerID

[Anton Krall]

Sure thing. 

|-----Original Message-----
|From: asterisk-users-bounces at lists.digium.com 
|[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
|Michiel van Baak
|Sent: Miércoles, 25 de Mayo de 2005 02:06 p.m.
|To: asterisk-users at lists.digium.com
|Subject: Re: [Asterisk-Users] CallerID
|
|On 12:20, Wed 25 May 05, Anton Krall wrote:
|> Say the Word Michiel... When do We start? 
|
|Can I contact you tomorrow ???
|Tonight is too slow for me to stay focussed.
|
|> 
|> |-----Original Message-----
|> |From: asterisk-users-bounces at lists.digium.com
|> |[mailto:asterisk-users-bounces at lists.digium.com] On Behalf 
|Of Michiel 
|> |van Baak
|> |Sent: Martes, 24 de Mayo de 2005 04:45 p.m.
|> |To: asterisk-users at lists.digium.com
|> |Subject: Re: [Asterisk-Users] CallerID
|> |
|> |On 23:44, Tue 24 May 05, Anton Krall wrote:
|> |> I like you scenario Michiel!
|> |> 
|> |> Ok, I have sugarcrm installed on the same box as
|> |asterisk...What do I
|> |> need to do in order to, for example, start my softphone or 
|> |> hardphone and when an incoming calls comes in, make a 
|window popup 
|> |> (web window that is) and show the contact window for that 
|> |> particular
|> |callerid on sugarcrm..
|> |> 
|> |> Any ideas? 
|> |
|> |Anton,
|> |
|> |We have this setup working in our webbased php app.
|> |The process is like this:
|> |When a call comes in, we launch a php agi script. This agi script 
|> |does a SQL query in our contacts database to see if one of our 
|> |customers has a phone number record that matches 
|${CALLERID}. If so, 
|> |it will put this customers database id in a temporary table. In our 
|> |application we have a php script that turns this table into a xml 
|> |file, and that xml file is read by a little javascript thing in our 
|> |php webbased app.
|> |
|> |As you see it doesn't matter what phone/software you have on the 
|> |client, all is done in asterisk dialplan and the webbased app. I 
|> |think it should be possible to set the calleridname on the asterisk 
|> |channel so the phone will show it too, but we didn't care 
|about that 
|> |cause some of the phones are budgetones (yeah yeah I know, they are 
|> |getting replaced by GXP-2000's next week) and those wont show it 
|> |correctly
|> |
|> |Have another look at the files in the tgz file on my website. 
|> |If you want we can have a look at it together and see how 
|we can get 
|> |this to work with sugarCRM.
|> |I'm not familiar with sugarCRM but I can have a look at it with you 
|> |if you want.
|> |If it is possible in sugarCRM to get a customers overview screen 
|> |using an url with parameters it should be very easy to modify our 
|> |scripts so it works with sugarCRM. If it works with html 
|post data it 
|> |will need some work, but a day should be enuf to fix that I think.
|> |
|> |Right now we are not generating alerts of calls with a 
|callerid that 
|> |does not match one of our customers, but it can be done so it will 
|> |just show you the phone nr and not the customer name.
|> |
|> |If you want to contact me off-list that's ok.
|> |But I think this is interesting enough for the list so 
|other ppl and 
|> |vendors can watch and start working on their projects ;)
|> |
|> |Sorry for the long story, but this is an issue that, in my opinion, 
|> |really makes asterisk a HUGE added value product for business life.
|> |
|> |Cheers,
|> |
|> |> 
|> |> |-----Original Message-----
|> |> |From: asterisk-users-bounces at lists.digium.com
|> |> |[mailto:asterisk-users-bounces at lists.digium.com] On Behalf
|> |Of Michiel
|> |> |van Baak
|> |> |Sent: Martes, 24 de Mayo de 2005 02:14 p.m.
|> |> |To: asterisk-users at lists.digium.com
|> |> |Subject: Re: [Asterisk-Users] CallerID
|> |> |
|> |> |On 11:18, Tue 24 May 05, Anton Krall wrote:
|> |> |> Anyway that works would be nice :) What I would like to do
|> |> |Is get the
|> |> |> callerid and then pass that parameter in order to open a http 
|> |> |> url containing the callerid to pass or open a CRM webpage
|> |like SugarCRM.
|> |> |> 
|> |> |
|> |> |Why is it that you want to do this client side ?
|> |> |In my opinion it's better to do this on the server.
|> |> |That way you really benefit of a web-based application like
|> |sugarCRM.
|> |> |Webbased apps are made so you don't have to carry your own
|> |pc to get
|> |> |into the app. Why not do the same with callerID?
|> |> |
|> |> |Senario:
|> |> |Sitting on a beach on a tropical island, enjoying a nice drink.
|> |> |You still want to make money so you use a webbased app with your 
|> |> |laptop. Softphone logged in to the * box.
|> |> |A server-side handled callerID mechanism would be the 
|way to go if 
|> |> |you ask me.
|> |> |--
|> |> |Michiel van Baak
|> |> |http://lunteren.vanbaak.info
|> |> |michiel at vanbaak.info
|> |> |GnuPG key: 
|> |> |http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D
|> |> |
|> |> |"Two of the most famous products of Berkeley are LSD and BSD. 
|> |> |I don't think that this is a coincidence."
|> |> |
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|> |--
|> |Michiel van Baak
|> |http://lunteren.vanbaak.info
|> |michiel at vanbaak.info
|> |GnuPG key: 
|> |http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D
|> |
|> |"Two of the most famous products of Berkeley are LSD and BSD. 
|> |I don't think that this is a coincidence."
|> |
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|--
|Michiel van Baak
|http://lunteren.vanbaak.info
|michiel at vanbaak.info
|GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D
|
|"Two of the most famous products of Berkeley are LSD and BSD. 
|I don't think that this is a coincidence."
|
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